American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,910 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19910)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Ashley V.
Piscataway , NJ
52 reviews
American Airlines has a decent airline service, however it is not my go-to. The tickets are usually pricier than some other lines that I enjoy more (like Jetblue). The customer service is not excellent, and not terrible. It is good enough. I would recommend AA in cases where better options like jetblue do not fly to the and from the destination you want.
Victoria A.
Santa Clarita, CA
60 reviews
Globetrotter Expert Level 1
All of my experiences with Americans airlines have been smooth, and the least bit stressful. Their newer planes have a wide selection of free tv shows, and movies to watch, which makes travel easy. Their pilots and flight crew have always been friendly and more than happy to help their passengers. I love this airline, and plan to fly with them again! 
Hannah W.
Jacksonville, FL
74 reviews
There have been times when the plane staff have been rude and not helpful in the least bit. I don’t want to inconvenience them at all but sometimes one needs assistance. Besides occasional poor service, this is the airline I prefer. From great prices to comfortable planes, there is no hesitation in wonder how AA is st the top of great commercial flights.
Tina J.
187 reviews
Globetrotter Expert Level 2
American Airlines and United are the only two airlines I ever use. Normally, they are the cheapest and have the best time slots. I do prefer American over all. There has been several times where things have came up causing my flight to be changed or canceled and they have always done an awesome job accommodating. Once they put me in a very lovely hotel, paid for me to have a very pricey dinner, and paid for my flight due to my flight being canceled, and it wasn't even their fault!
Sandra R.
San Antonio, TX
10 reviews
Buena aerolínea. Sillas cómodas y el personal de viaje es amable. Snacks are ok. Sus aviones son muy grandes y personalmente cómodos sin embargo, es mi opinión personal la cual difiere de mi novio, quien no ha vivido tan buenas experiencias con ellos
Jennifer D.
Murrieta, CA
29 reviews
Globetrotter Expert Level 2
I flew round-trip from San Diego to NYC last month and had no issues with American Airlines. Both flights left on time and we even landed at our destination almost an hour ahead of schedule. The seats are small and cramped, but I think you get that with any airline. We upgraded to seats with more legroom on our return flight. I would fly with AA again.
Megan P.
Marlton, NJ
63 reviews
I don't even know where to begin with American Airlines. After my first flight, I've been hooked. We enjoyed our flight beyond belief. The attendants were very nice and helpful. From checking in to walking out of the airplane. American is the only airline I fly.
Crystal M.
Mount Holly, NJ
95 reviews
Most times they don't have the food they should have on the longer flights but the do always have pretzels and cookies and drinks. The attends are always very nice and the planes are comfortable so the ride isn't that bad. The pilots always welcome the people onto the plane and off which is very nice
Judy T.
Jefferson City, MO
48 reviews
Worst airline!!! I don't recommend them to anyone. They messed up my boyfriends ticket and left him stranded in an airport for EIGHT hours. Ridiculous. We were livid!! All they made up for was by giving him a voucher for food, but that's not enough!!
Becky T.
Marina Dl Rey, CA
16 reviews
I travel a lot for work, and every time I fly American they are ALWAYS delayed. Customer service could care less about you. I missed my connection due to their delay even though they kept ensuring us that no one would miss their connection flights. They also have horrible legroom, are over priced, and charge for everything (wifi, tv, baggage, food, etc.)
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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