American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,945 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19945)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Kellie Ann L.
Winfield, WV
149 reviews
I’ve made the mistake of flying with American Airlines too many times, but this last experience is the final straw. They are dishonest about reasons flights get cancelled, and need to seriously update their planes. I’ve never had a flight leave/arrive as scheduled and have always had to re-route flights because of missed connections due to their mistakes.
James C.
7 reviews
I never felt more like a VIP when I fly with this company.  I am  treated like a CEO of a multi million dollar company.  They always make you feel important and like a dear old friend.  They really do  care about your needs and that is always a big plus in my book.  I would fly this Airline again, again without reservation
Maya I.
77 reviews
Pretty much consistently terrible. Service is finicky, flights are always delayed or cancelled, and the overall experience has only deteriorated over the years. Only use them if you have to.
Liana S.
Miami, FL
13 reviews
YES! I think its fair to say this is everyone's favorite and although not always affordable once you fly with American Airlines you are immediately reminded why. They have great service lots of new movies to watch and.... not to forget really yummy food and snacks. Iv'e flown standby before and they really went above and beyond to get me a flight. 
CheRie C.
61 reviews
Globetrotter Expert Level 1
I would give them no stars if this was possible. I have flown more than once with this airline and 59 % of the time there are delays. Left on the tarmac for hours. No food and when asked for something to drink were given water. Not to mention we had to make a detour landing because the forgot to refuel the plane. Jeez terrible customer service as well.
Ruthie W.
3 reviews
American Airlines is a good flight company with rewards benefits. The airplanes and attendants are average in the sense that they are similar in quality to most other airlines I've flown on.
Erika L.
Philadelphia , PA
36 reviews
I was really amazed by the televisions on the back of the chairs. I liked that I could play battle ship against my friend who was a few rows over from me. I also liked that they had a good variety of free movies (which were new releases). Additionally, I love that you get a free carry on bag and free drinks/snacks, for an affordable plane ticket price.
Dara S.
247 reviews
Globetrotter Expert Level 2
American Airlines is great - I will always fly AA even though customer service can suck at times. The agents at the front have denied me a flight even when I was an HOUR early. They are all about money, sadly I will still always fly AA because the planes are better, flight attendants rock, and it is much more comfortable. Also, the AA miles program is worth it.
Allison W.
Washington, DC
63 reviews
I usually fly Delta as my preferred airline when traveling between the midwest and the east coast for school. However, American Airlines provided a non-stop flight from my regional airport to Washington, DC and for a cheaper price. I enjoyed the customer service of the Airline team and the cleanliness, speediness, and professionally of all the staff.
43 reviews
I loved AA, they have excellent food service in First class, and accommodation. I have many options to schedule a flight and I can pay through PayPal Credit,that's is very convenience for me because I can pay my trip in about 6 months. But they are so irresponsible in their arriving and departing flight times, they are always late that's made me sick.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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