American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,963 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19963)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Mirna M.
25 reviews
I had always been a nervous flyer but my trip to Connecticut with this airline made me a believer. Great airline and while they do have a little of customer service issues, their overall is great and there is no denying that. I would recommend if you have not tried.
Jackie S.
White Plains, MD
80 reviews
Globetrotter Expert Level 1
Love! We flew with American Airlines for our wedding and honeymoon, and had the total worst case scenario happen. Storm's the night before cancelled other flights which led our flight to be cancelled as we got to the airport. The tech agent was completely overwhelmed with people but took the time to make sure we arrived the same day and enabled us to get our license and get married on time.
Megan H.
7 reviews
American Airlines always gets me to my desired destination in timely and efficient manner! Not only are they friendly and accommodating, but they also make me feel special along the journey. Overall, I am always satisfied with my travels when I use American Airlines.
Irene W.
Winnetka, CA
22 reviews
My boss flies American all the time. It’s an okay airline. It gets me from A to B and I mostly care about if there’s movies that I can watch. They also provide food and drinks and headphones which is great. What I don’t like is that my flight was delayed from JFK to LAX but Delta flights on the same day weren’t delayed and somehow it was due to “weather conditions” PLEASE.
ashely m.
Las Vegas, NV
9 reviews
It was pretty alright. Flight was on time, slight delay with arrival. Flight attendants were nice. Other passengers were nice. Food was good. Decent prices, a bit high but not too bad, I guess. Definitely one of my favorite airlines. Very satisfied, will use again.
M M.
Lake Saint Louis, MO
14 reviews
We have had great experiences with American Airlines, locally and internationally.  Our flights have been on time, we use their rewards credit cards and we have been able to actually use the miles, customer service is great over the phone, online and in person. Their website is easy to use and service during flights is on point.  We love flying with American Airlines.
Natalie P.
Brooklyn, NY
168 reviews
Another decent airline. The customer service is very accommodating and the prices aren't too expensive. I definitely wouldn't consider this a luxury airline but every time I've flown American Airlines I've had a decent experience. I would recommend this airline to others.
Ciara R.
Brownstown, MI
60 reviews
Globetrotter Expert Level 1
Have had the absolute worst experience with this company. Flight attendant broke my carry on bag as well as spilled hot coffee over me. On a different flight their baggage check in counter made me miss my flight because their printer ran out of paper. I was 4 hours early for a domestic flight. Their manager also walked away from me when I tried to speak to him about the issue.
Victoria G.
434 reviews
Globetrotter Expert Level 1
This was the first airline I ever flew with, and I don't remember having any difficulties or problems... it was a basic flight, nothing fancy, but I had a pleasant experience... this was years ago though, so I'm sure everything has changed. Regardless, no complaints here!
Abigail K.
Cincinnati, OH
76 reviews
I have flown American several times in the past few years and I have had HORRENDOUS experiences every time. Not only were my flights delayed multiple times for poor pilot scheduling, but the staff was rude and as frustrated as the rest of the passengers. AVOID AMERICAN AT ALL COSTS
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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