American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (21,486)
Q&A (71)
Media (91)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Jennifer E.
Marina del Rey
3 reviews
Premium economy and above is worth it. Airline flies everywhere so even if you friend lives in the middle of nowhere American will most likely get you there on time.
Nathalie G.
Manchester, NH
137 reviews
Globetrotter Expert Level 1
Never been a fan of American Airlines we always have an issue with tickets or baggage or passengers. I find the staff to be rude and non helpful. No customer service
Ana C.
Belcamp, MD
54 reviews
Rude people everywhere. I usually do not enjoy traveling with this airline. Delayed flights and they don't like taking responsibility if you missed your connections. 
Jimmy D.
Hoboken, NJ
74 reviews
Globetrotter Expert Level 1
Just an average airline. Their rewards program is terrible, takes forever to earn a free flight. And there's very little amenities on their flights. Nothing special.
Qian Z.
Fairbanks, AK
38 reviews
Globetrotter Expert Level 1
One of my favorite airlines, their tickets are bit on the pricer side however I’ve never encounter a problem with them. Have flown long and short distance with them.
Yoyo C.
Charlottesvle, VA
19 reviews
I normally take at least 2 international round trip flights every year, besides other extra traveling, AA is always my choice to fly to and inside America. I love that it's reliable and the customer service is always professional. Also, I enrolled a reward program that helps me to collect miles through flying AA, so far so great!
Kadeeja J.
Charlotte, NC
44 reviews
They are okay, i had some ticket issues with them. I don’t have any favorite parts. I think the pros are they have good customer service but there workers are not the nicest.
Amber A.
El Paso, TX
87 reviews
I have flown using American Airlines. They have decent services. However, recently their prices have gone up exponentially and customer service has been hit or miss.
Faith C.
38 reviews
We used American Airlines for our trip to California! The staff was very attentive, the snacks were nice and we could choose what movie we wanted to watch! 
Ellis P.
49 reviews
American is the only airline I’ve ever used. They have great service. Although sometimes they can not be extremely friendly depending on the day but overall they are great
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Miranda C.
Richmond , BC
206 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?
Marissa V.
197 reviews
When is the best time to fly?

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