American Airlines Airline Company

BY AMERICAN AIRLINES #4 in Airlines

3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,975 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19975)
Q&A (71)
Media (85)
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REVIEWS
PRODUCT HIGHLIGHTS
  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Jayne E.
149 reviews
American Airlines has very good service and I like that they are updating all of their airplanes. They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers. American Airlines has always treated me well and normally makes flying a fun experience. I am excited for their new routes and new planes. You can also not beat their frequent flyer program. It is far better than other airlines.
Tiffany B.
Dallas, TX
114 reviews
Globetrotter Expert Level 2
Not the best airline company, but I use it almost every time I fly as it is the company that my father works for so I receive some perks for that. I think they're pretty average when compared to similar airline companies. I wish they offered snacks and had a little more friendlier service. The are a little lacking on quality of offerings.
Amanda D.
Richmond
54 reviews
I go back and forth with American. I've had a few good domestic flights with them, but their flights to and from Bolivia are absolutely terrible, most likely the oldest planes in the fleet which is reflected in both plane problems and delays ( I've done this route with them a couple times). While I do see improvement in their domestic routes I think their international routes still leave much to be desired especially compared to other airlines not based in the US.
Kristen W.
Douglassville, PA
44 reviews
I just went on a round trip AA flight to and from Orlando during the Thanksgiving break. The flight there was delayed getting to the gate, by an hour and 30 minutes. And then when the plane finally got to the gate, it still needed to be cleaned. The FLIGHT wasn't bad. On the way home, the flight was so turbulent. I swear something was wrong but I made it home safe! Hahaha, I have flown with them before and did have a nice time though. Guess I just got unlucky.
Maria S.
Miami, FL
72 reviews
la mejor aerolinea para viajar, mi seguridad a la hora de viajar solo la coloco en manos de los que saben.. tiene un club haganse miembros y gocen de los beneficios al viajar con American airlines
Cecily G.
Norman, OK
46 reviews
This is my go to air travel company!! I am also part of their advantage rewards so every time I purchase a ticket, I get points towards a "free" ticket. The customer service is incomparable to other airlines. AA blows other airlines out of the water! The prices are sometimes pretty high, but for the most part, the prices are reasonable.
Sandra A.
Laurel, MD
102 reviews
Globetrotter Expert Level 1
THis is my second least favorite airline due to their untimeliness, delays and cancellations. Taking this airline is usually a close to last resort and usually not my firsts choice, probably cheaper than my other options. I took it a lot when I was out of country and I almost missed my flight twice... on a layover because they kept switch the gates last minute and arriving late causing us to run from gate to gate. I only recommend if your other choice is sprit airline
Karissa P.
Austin, TX
92 reviews
I haven't had any problems flying with American Airlines. I've taken four trips with them over the last two years without hiccups. Their flight attendants are less "stuffy" and more personable. I've seen then go out of their way to make families with young children more comfortable and offer other flyers to move seats before they even ask.
gabby c.
22 reviews
As a college student, I am always traveling back and forth, and I usually take american airlines. They have affordable prices, and always have times available that work for my schedule. They connect at almost every airport which is super convent. Highly recommend this airline, always delivers great service, and rarely ever has delays.
Veronica M.
705 reviews
Globetrotter Expert Level 4
American Airlines has great customer service and will assist you with booking complimentary hotel stays if you miss your connection. I also had them give free wifi and movies on a flight that was delayed for takeoff. The crew are always helpful and kind and i only wish that they had roomier seats and leg room. I recommend them over similar airlines.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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