American Airlines Airline Company

BY AMERICAN AIRLINES #4 in Airlines

3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,948 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19948)
Q&A (71)
Media (85)
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REVIEWS
PRODUCT HIGHLIGHTS
  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Diane L.
Lorain, OH
66 reviews
Globetrotter Expert Level 2
Though the service provided was wonderful, the flight was brutal. The seats were cramped and uncomfortable, it took forever to get boarded and they lost my luggage. Normally I would let that all go, but every time I tried to get an update on my luggage I had to go through this atrocious automated phone system that never got me to an actual person. It is obvious that the people on the ground care, but upper management needs to start giving them the tools to make it a better experience.
Andrea A.
53 reviews
Globetrotter Expert Level 1
By far my favorite airline, though I've only used a few. The service and prices are just something you can't beat. The only reason I give it 4 is because not all planes are the same. I've been on the updated ones with screens on every seat, outlets, and clean windows, and menus but also the older planes without amenities. I wish that was more consistent because those things really make a difference when choosing a flight, but it's not really fair when you don't have any other options.
Mandy C.
Orlando, FL
59 reviews
There was a slight delay to my flight but the airline itself is very professional. The attendants do what they can to accommodate your needs as a flyer and the attendants on my last flight were continually cleaning up trash and taking requests throughout the flight. They were friendly and quick to respond to requests. I would recommend this airline.
Jennifer P.
Leeds, AL
64 reviews
Globetrotter Expert Level 1
Very disappointed at the airline. Not family oriented. Traveled with my wife and three kids 3, 4, 7 and they gave us separate seats. After talking to a lady at the gate they where able to seat my wife with two of my kids. However my 4 year old was seated by himself with two other people that he did not know. Finally we have to seat our 3, 4 and 7 years old by themselves. I can't comprehend how American Airlines think within their standards this is safe and not a liability. 
Taryn M.
Lansdale, PA
88 reviews
This past summer I flew to Cancun, Mexico with American Airlines. Overall it was a pleasant experience. The flight attendants were very pleasant and made it an enjoyable experience. I kind of wish that the flight offered more food than pretzels, because I cannot stand pretzels. Just a simple switch out for peanuts or something would've been better.
Miranda H.
Kennedale, TX
10 reviews
I really don't care for this airlines but we could usually
Find a good deal or a flight during our desired time frame. We now try to avoid AA and use Virgin as often as possible.
Amanda H.
Holland, MI
70 reviews
Globetrotter Expert Level 1
From my only experience with this airline I would recommend. We boarded our plane & sat on it for an hour before flying & they told us our plane was having fuel problems, so they escorted us off & we were told to talk with a worker of the airline find another flight to our destination. I feel like the airline should have given us a partial refund or free meal or something for the inconvenience. We were supposed to be at our destination 8 hours before we actually got there.
allie b.
62 reviews
I enjoy American Airlines. They provide you with snacks and a drink. Even if you don't fly first class, i believe there is more leg room than some other airlines i have flown before.
Andrea B.
Ocean Springs MS
20 reviews
Globetrotter Expert Level 2
One of the best airlines to travel with. Curteous staff and fabulous customer service. They go above and beyond for their patrons. I would fly this airline over any other. Also, the point system is totally awesome. Would recommend! 10 out of 10!
Jennifer H.
Brooklyn, NY
107 reviews
Last time I flew this airline was not a good experience. The plane was going around in circles because the wings had ice on them for 12 hours!! We were stuck there!! Plus, the stewardess had upgraded me to first class only to have the owner of the seat arrive, and she had given my seat to someone else!! Icing on the cake: my luggage got lost. Never again!!
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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