American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,566)
Q&A (71)
Media (88)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Fatiha R.
13 reviews
I would give this 500000 stars because I live flying and flying is great cuz I get to go places in awesome planes that go fast on the sky I wish I could fly everyday. I wanna be a pilot.
Claire N.
Oak Lawn, IL
44 reviews
I’ve flown American a handful of times and enjoyed the experience each time. Flights are reasonably priced, the staff was friendly, and the plane was clean/well kept.
Kathleen F.
500 reviews
Globetrotter Expert Level 4
My biggest complaint with airplanes these days is how small the seats are and how packed the planes are. I wish planes look like I've seen in pictures from the 60s, where there was wide open space for people to actually relax. Now, every airline packs everybody in like sardines, the seats get smaller, the legroom get shorter, the space gets tighter and the trips feel longer!
Heather S.
Chocowinity, NC
2 reviews
I had high hopes for American Air but was overall dissatisfied. The customer service was merely okay. Cons of flying with American Air was that I had the gate changed on me twice without notification and almost missed my flight. I vowed to never fly with them again after my complaints were not heard out. I have also had friends fly with them and they too were dissatisfied.
Jennifer E.
Troy, NY
620 reviews
Globetrotter Expert Level 1
I would not recommend this airline to anyone. I purchased a ticket for my husband and explained to them that it was a gift and wasn't a 100% sure if he was going to be able to go. They encouraged me to purchase the insurance policy so I could get a refund in the case he couldn't use the ticket. Well come yo fine out he couldn't get the time off from work. Put the claim into the insurance company and come to find out THEY REFUSED TO REFUND MY MONEY FOR THE TICKET! They said his job wasn't a good enough excuse! Yeah will NEVER buy again!
Michelle P.
Philadelphia, PA
4 reviews
Firstly, the customer service was nice. I booked through Priceline, but was able to go to the website to pick my seats and upgrade to ones with more leg room. When the website would only let me upgrade one seat and not the second I had to give them a call, but I got a prompt response and a very courteous woman got me set up quickly and without fuss. No delays in the airport or on the tarmac. The only complaint I have is one that will probably fall on any airline these leg room unless you pay extra.
Duyen C.
Forest Grove, OR
37 reviews
I used American Airlines to fly on my latest trip to Central America and found them to be pretty average. The flights seemed to be delayed often though. On my trip back home to the states, my flight was delayed for 2 hours so I called and asked for sooner flight. They had great costumer service and switched the flight for me but then that flight was delayed as well. Of course costumer service didn't know that would be the case but I ended up waiting longer for the switched flight than my original flight.
Lyn O.
35 reviews
Flying isn't a joy like it used to be. Overall, I have had some terribly experiences with AA recently. I called and cancelled a flight and they didn't finish processing it so when I called in again the women was EXTREMELY rude to me. Like I've never had an interaction with someone like that and did have to ask for a supervisor who sorted everything out. A week later after having our flights cancelled and delayed all trip, we spent a disgusting night in the AA hotel in Charlotte, which I would never recommend. 
Ana G.
6 reviews
Don't normally fly American but I was forced to as United rebooked me after a hurricane kept us from our layover destination. American was uncooperative with seating me with my partner during check in and looked to charge us an overweight fee for luggage that we had already ok'd with united. Normally I would not be concerned about the luggage if we had originally booked with American but as I mentioned, this was not under our control and extenuating circumstances should've been considered when trying to charge us.
Mandy C.
Murfreesboro, TN
43 reviews
Globetrotter Expert Level 3
Every time I fly with American a flight is changed or a plane is changed. I have a terrible fear of smaller planes and always make sure that when we book a flight we are on a standard 747. On a flight back from Miami we were informed our flight time and plane had changed. We ended up on an American Eagle flight instead, which is a company owned by AA. The plane was tiny and had one flight attendant who sat on the floor front of the aisle of seats and ate a sandwich in front of us.
Very unreliable and overpriced.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?
Marissa V.
197 reviews
When is the best time to fly?

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