American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,960 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19960)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Amber S.
Fort Stewart, GA
345 reviews
Globetrotter Expert Level 1
Flew round trip with them in March, had no issues whatsoever (and my papillon was also flying with me) except for a few flight delays, but things happen. They gave me a complimentary drink on each flight. Economy really wasn't that horrible, either. TSA was very polite, as were all the other employees I came in contact with. Would definitely fly with them again.
brandi d.
48 reviews
Globetrotter Expert Level 1
The last time I flew with American airlines it was a good experience . They treated me with kindness and respect. My flight left on time and arrived on time . Overall good experience.
Emily L.
Cincinnati, OH
27 reviews
I frequently fly American when I'm traveling for business and pleasure. I wouldn't say I choose American because of preference but it's often the intersection of flight availability and price that leads me to fly AA. I would say my experience on American is usually okay. It's better than United in my experience but often not as pleasant an experience as flying Delta. But anymore your flight experience often depends on luck of the draw, whether it's the route, the crew or the age of the aircraft. 
Yaritza H.
San Jose, Ca
6 reviews
On my trip to Mexico we went on American Airlines and it was great, the flight attendants were really nice! My favorite part was being able to watch a movie or listen to music. I would definitely recommend American Airlines.
stephanie h.
W Hollywood, CA
76 reviews
Globetrotter Expert Level 1
I have been an advantage member since 1987, and am an executive platinum member now. AA doesn't have the best reputation lately. They are constantly delayed, and switching aircraft. I attribute this to the merger with US airways and look forward to seeing the changes turn from negative to positive soon. especially the changes to the advantage program, this needs to get more together, and not screw with people's loyalty.
Chuck c.
1 review
They seem to have a dedicated  employees that go the extra mile to satisfy a customer. They go out of the way to keep on schedule and cut their cost.        
Elizabeth V.
38 reviews
i've only ever flown once. my experience wasn't anything special. I was flabbergasted at the cost of in flight purchases. I mean they don't serve things in glasses, at least not from what I remember. On my return flight, in a much emptier flight, they never even asked if i wanted any in flight purchase whether food or drink. I don't think anyone even came around to check on me.
Megan W.
Charlotte , NC
4 reviews
Love this company. They have a TON of destinations all over the world and do a great job at getting planes back up during delays. Delays happen for all airlines, regularly, but American works hard to get their planes back up in the air as soon as possible. I fly US Airways more than American, but they are both part of the "New" American, and I am excited to see how merging the carriers will go. (The companies and business side are already merged, but they are still flying under separate FAA certificates.)
Kim W.
Bivins, TX
80 reviews
We had an awful trip with another airline the first time we flew. This last time we went with American Airlines and couldn't imagine using something else! It was the best flight I have flown on. We left out of my hometown and flew to Dallas. The flight attendant remembered us on our way home and asked us about our trip to Disney World. Everyone was very nice and enjoyable.
Savannah D.
Woburn, MA
13 reviews
I was very disappointed as they have switched the plane on me multiple times with no notice. The plane that was switched to was a very old model and I didn't feel safe on the flights.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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