American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,900 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19900)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Hope H.
25 reviews
Awful experiences on American Airlines. You feel crushed and herded in like cattle. They offer zero amenities, and the planes are often a little grungy. I only had one crew in recent time that was polite and a joy to travel with, so kudos to them on our way to Boston. They weren't skimpy on complimentary beverages and just really wanted to make everyone comfortable. But they are a rarity!
Jessica A.
Hilo, HI
16 reviews
I have been flying American since I was little from California to Hawaii. My family and I made the journey this Christmas, it was not memorable - in a good way. The airlines was on time and the people nice. On the way home, we were delayed for an hour on the tarmac with no apologies fir arriving late into Lax due to a mechanical problem. Passengers were late for their connections and no assistance was given to ensure that they would make their flight by the ground people. Glad we had a long layover to not worry about anything.
Lori Jane R.
4 reviews
Always easy to work with and when I flew as a teenager they were very helpful and made sure that I made it to my destination. Also, I got a first class upgrade once which was awesome! 
Monica B.
Fairview, OK
109 reviews
Globetrotter Expert Level 2
I really love American Airlines! Such a shame to see those who have had unpleasant experiences. Our flight from Dallas to Los Angeles went very smoothly! Plane was nice and clean white updates that didn't make you watch small scratchy tv's. Seats were on par to other airlines I've flown (but seats recline compared to cheaper airlines that don't even have seats that recline). They do charge for meals on planes for those that didn't know so bring your card if your hungry! Enjoy my flights through AA and wish I could fly with them every time!
Kimberlly O.
4 valley lane, New Canaan, CT
29 reviews
Every time that I fly with them is just a reminder to never do it again, they do have a nice price, however, it's worthy to pay more and fly safe than to be with them. Last time I flew with them I waited 1 hour at the airplane, at the airport, and they asked us to live the airplane because it was with a mechanic failure... I had to wait for 5 hours in the airport with no food or anything at all to be placed in the next flight... never flying with them again!
Lynn R.
73 reviews
I think American is good for between bigger cities and even international travel like when I went to Madrid with my mom, however Southwest honestly beats them for flights last minute between smaller cities within the US. Their service is pretty good, though I did once have to sit on the tarmac for about an hour and a half--more the fault of the airport though. It happens! Definitely fly AA!
Dom V.
Moreno Valley, CA
39 reviews
Globetrotter Expert Level 1
I'm a loyal united flyer, when I went on american for the first time San Diego to Miami and an airbus a321 I was really amazed by how nice and new the aircraft was. There was a video screen on every seat with free entertainment. Then I went to my connecting flight on an old Boeing 737 from Miami to Orlando that looked like it was older than me. And I'm 25. Then I realized AA wasn't any more special than other US airlines. It has its brand new planes and has its old planes just like the other major airlines. Still a good airline :)
Sara P.
Chicago, IL
81 reviews
Only a good airline if you're a member. Otherwise, they only show the least popular seats. An airline with a lot of delays and issues, but the new fleet is much nicer than a lot of other planes I've been on. Worth it if you're a member, but not at all if you're not
Amaya T.
Lancaster , PA
23 reviews
This is my absolute favorite airline to fly with. The seats are comfortable, the people are kind and the snacks are great. The airline also informs you about everything that is happening. They are very specific and it allows you to feel safe and comfortable. They also are very good about the shows they show on the screens. Every time I've flown with them, I've loved my experience.
Merissa L.
New York, NY
39 reviews
Globetrotter Expert Level 1
Have not flown with this airline in a while! Used to use it go to Haiti but I prefer JetBlue now the customer service is better with JetBlue 🤷🏾‍♀️ sorry not sorry
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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