American Airlines Airline Company

BY AMERICAN AIRLINES #4 in Airlines

3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%
(20,615)

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,615)
Q&A (71)
Media (88)
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REVIEWS
PRODUCT HIGHLIGHTS
  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
jlgoss79 G.
Parker
33 reviews
Globetrotter Expert Level 1
Our last experience flying AA wasn't a great one and it left us not choosing to fly AA for now. Our flight was cancelled due to weather in Philadelphia, which happens. However the gate crew tried to placate the passengers when we deplaned by saying we could just come back the next day with our same boarding passes. We couldn't get our luggage even though my husband had medication in his bag. And as soon as we (with our two young kids) left the airport for a hotel at midnight, we were notified that our made up flight for the next day was also cancelled. Thankfully we were able to get on a United flight the next day.
Vicki C.
Arcadia, LA
59 reviews
AA has always been very affordable. THey have never not been able to get me somewhere. I do not fly often but when I have used AA I have never been disappointed.
Kimberly B.
Denton, NC
564 reviews
Globetrotter Expert Level 2
Wonderful company! I couldn't say enough great things about my experience. They were attentive kind and inexpensive. I would recommend this to all of my friends. They have great destination options too. And were more than happy to work with the group I was traveling with.
Jessica M.
Chicago, IL
16 reviews
I love love love flying with American Airlines, The takeoffs the landings are always smooth, always clean and the staff are so adorable. I have always been able to find great deals through them. I only fly American Airlines!
Kalie T.
Youngsville, LA
519 reviews
I have had to use American for a while to travel for work because it was the only option. I have been through some horrible experiences with missed flights due to the pilot not being in the plane or having to refuel once on the run way. Never has anyone at American tried to make up for negative experiences. I've also witness some very poor customer service of flight attendants. Once I use my miles I have earned I will ever fly American again if I have the option.
ashley W.
Lincolnwood, IL
18 reviews
it is seriously a hit or miss with this airlines. the customer service is not great and the agents always has attitudes. there flights do have great entertainment and at least you can carry on a bag for free
Shannon M.
Layton , UT
312 reviews
Globetrotter Expert Level 4
I've flown with them several times. Always delays at DFW be aware if your flight has an hour to change planes you won't make it usually because of the constant delays. I have flown 6 times with them and all 6 times they had delays of some sort. The rates are decent. I booked my honeymoon last month and purposely found flights with longer time to change planes. I got an email last week saying that the flights have been changed. Now I have 45 minutes to switch planes and they separated our seats. I called and they said they are holding seats for families and to talk to them at the airport. What a joke.
Renee E.
Springfield , MO
94 reviews
The Springfield MO to Charlotte NC lane is anew one for American and it is a mess. Our morning flight was canceled and the afternoon flight was late. The gate agents were rude to everyone they spoke to ( the ticket agents at the counter were super nice however). The heat was on in the plane Ina 98 degree day and nearly melted my sandals. We unloaded in the Tarmac and flying back we also had to go outside to load
Will not be flying this route again 🙄
andreina m.
10 reviews
I travel with this airline because I have never had any complications with the time of departure, my luggage always arrives perfect, everything in order, I love the good treatment they give me
Nicole A.
Niagara Falls, NY
93 reviews
Worst flight ever. I flew from NY to Chicago it cas a rough 1hr take off and landing. We got delayed twice and waited 4 hrs to then fly to California same issues with take offs and landing.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?
Marissa V.
197 reviews
When is the best time to fly?

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