American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,935 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19935)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
andreina m.
10 reviews
I travel with this airline because I have never had any complications with the time of departure, my luggage always arrives perfect, everything in order, I love the good treatment they give me
Renee E.
Springfield , MO
94 reviews
The Springfield MO to Charlotte NC lane is anew one for American and it is a mess. Our morning flight was canceled and the afternoon flight was late. The gate agents were rude to everyone they spoke to ( the ticket agents at the counter were super nice however). The heat was on in the plane Ina 98 degree day and nearly melted my sandals. We unloaded in the Tarmac and flying back we also had to go outside to load
Will not be flying this route again ūüôĄ
Shannon M.
Layton, UT
312 reviews
Globetrotter Expert Level 4
I've flown with them several times. Always delays at DFW be aware if your flight has an hour to change planes you won't make it usually because of the constant delays. I have flown 6 times with them and all 6 times they had delays of some sort. The rates are decent. I booked my honeymoon last month and purposely found flights with longer time to change planes. I got an email last week saying that the flights have been changed. Now I have 45 minutes to switch planes and they separated our seats. I called and they said they are holding seats for families and to talk to them at the airport. What a joke.
Laura B.
Leavenworth, KS
54 reviews
I am a platinum American Airlines flyer. I used to be an US Airways girl, but after the merger, we are all in one bucket now. I really, really miss the unlimited free upgrades for frequent fliers with status that I used to get with US Airways. The level of service has really gone downhill, though, from my view. I have witnessed far more aggressive and downright ornery flight attendants flying with AA this past year than I ever did with US. Now, some of those FAs may have become ornery after moving over to AA, so who knows. I will say that I very rarely experience delays, and that is a very good thing.
Mariah R.
Bloomington, MN
459 reviews
I've never had any major issues with American Airlines, and I feel like their pricing is okay. I know that other airlines are starting to offer more amenities, and that's why I gave them only 4 stars. They did offer food on longer flights and had movies, but I feel like the seats could be a little more comfortable. (I'm probably being a little picky, but if you're going to be on a plane for an extended period of time, you want to be comfortable.)
Winter E.
46 reviews
I used to always fly American Airlines years ago when I traveled from NY to Belgium. One time I was getting on the plane, from Belgium, and surprisingly, the pilot asked my brother and I if we wanted to stay in the cockpit with them. They even gave us these weird turtle ninja masks. This was back in like 1996, though. I highly doubt they're able to do that anymore. Anyway, they seem to do whatever they can to please their customers. I stopped flying with them when JetBlue started going internally to Belgium. Plus, they were cheaper. I might still fly with them once in a while...just not any time soon.
Sharon W.
Templeton, Massachusetts
63 reviews
The last time we flew American Airline was the last time. Our flight was delayed leaving our connecting flight undoable. Bottom line, it was cancelled. We were told we would fly out the next day. We found a very nice young woman who found a flight at 2:00 that day. Great, not. She called to set us up with a hotel in Newark but by the time we arrived in Newark there was nobody to help us and the next flight to Boston wasn't till the next morning, at 4am. At this point we were working on 4hrs sleep. We ended up paying out of pocket for 4hrs of lodging and no compensation.  I'm done with this airline. 
Takeya M.
84 reviews
American Airlines is ok. I've flown them a few times. The last time I flew with them they did not deliver my luggage on time. I was very upset and they only thing they did was send me a $25 in-air voucher.
Annabel S.
94 reviews
Globetrotter Expert Level 1
It is not my choice of airline. But it is definitely better than some. Service is not greatand Food is a US standard and not good. The only reasons i book AA would be time of flights that fit my schedule.
kate s.
18 reviews
american airlines is good! i was disappointed that i didn’t have a movie player on my 6 hour flight but other than that it was clean and nice! they had good customer service.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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