American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,944 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19944)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Ameerah S.
N Dinwiddie, VA
73 reviews
I like this airline.
The snakes are great and bathroom son the plane are always clean. That’s one of the most important things to me when it’s comes to traveling.
Renee E.
Springfield , MO
94 reviews
The Springfield MO to Charlotte NC lane is anew one for American and it is a mess. Our morning flight was canceled and the afternoon flight was late. The gate agents were rude to everyone they spoke to ( the ticket agents at the counter were super nice however). The heat was on in the plane Ina 98 degree day and nearly melted my sandals. We unloaded in the Tarmac and flying back we also had to go outside to load
Will not be flying this route again 🙄
Brittany J.
Fresno, TX
57 reviews
I love traveling and the first time I ever flew by myself, I flew with American Airlines. They get an A in my book. The staff is (mostly) friendly. You know you'll always have that black sheep no matter what. But out of my many flights with AA, I have only ever experienced one not-so-friendly flight attendant. It is quick and easy to get through security and if you are flying back from an international trip, it is just as easy to go through customs. I once had a friend who missed her flight and that was the simplest fix I've ever seen to a huge problem. If I have the option, I will never fly with anyone else.
Courtney S.
San Diego, CA
2 reviews
Had an excellent experience with American Airlines this past Summer! I travelled round trip from San Diego to Nashville with no problems! On our return flight, we were upgraded to First Class because I was travelling with a member of the Military. Military members are also able check-in 3 bags free! They really showed how to properly treat members of the Military, the staff was helpful and friendly and I was proud to fly with them! A+ service!!
Amber C.
19 reviews
I have never experienced any major issues while flying American. It typically isn't my airline of choice due only to cost and flight selections. The staff on flight have always been courteous and attentive.
Shannon M.
Layton, UT
312 reviews
Globetrotter Expert Level 4
I've flown with them several times. Always delays at DFW be aware if your flight has an hour to change planes you won't make it usually because of the constant delays. I have flown 6 times with them and all 6 times they had delays of some sort. The rates are decent. I booked my honeymoon last month and purposely found flights with longer time to change planes. I got an email last week saying that the flights have been changed. Now I have 45 minutes to switch planes and they separated our seats. I called and they said they are holding seats for families and to talk to them at the airport. What a joke.
Elizabeth L.
Los Angeles, CA
92 reviews
Globetrotter Expert Level 1
Friendly staff, on time departure and arrival. Very pleased with services offered inflight. Overall, a generally good experience. Will definitely fly with them again. Really enjoy the inflight entertainment.  
Allison G.
Terre Haute, IN
69 reviews
I flew American Airlines on a long flight to Europe and it was great. I had a tv, USB port, and phone charger all on the seat in front of me. I got a great deal on my flight and all of the staff were very friendly.
andreina m.
10 reviews
I travel with this airline because I have never had any complications with the time of departure, my luggage always arrives perfect, everything in order, I love the good treatment they give me
Marlena S.
485 reviews
So you're pretty much going to pay the highest airfare prices for a typical, cramped coach seat, never depart at the estimated time which means you'll never arrive to your destination on time. Don't expect a meal- those crappy things are reserved for First Class. Don't expect customer service assistance. Do expect to pay upwards of $10 for cheese & crackers. Also, don't expect a direct flight to anywhere...even if it's domestic and on the same coast! This airline needs a serious revamp.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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