American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,915 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19915)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Angeline E.
Miami, FL
87 reviews
Flight schedule and availability is great in my area, and the staff has always been courteous and friendly. The delays can be terrible, however. My last two trips, both with American, had a 7-hr delay and a 14-hr total delay (including two cancelled flights). First delay they just said tough luck (even the crew wasn't informed more than we were), second time they provided sandwiches, snacks and drinks for dinner and a voucher when I called customer service. I can't avoid them in my airport (they make up half or more of the domestic terminals there), and like I said, they have the best availability of the places I go, so I will continue flying with them.
Robyn C.
Portland, OR
63 reviews
DO NOT FLY WITH THEM. AA is absolutely TERRIBLE! I hate them so much! They didn't check the plane before we flew out (even though it was sitting all night so they had plenty of time) but checked it after all the passengers were seated and waiting to fly. After waiting almost an hour and hearing that we'll be flying soon everything is fine, we find out that rain got into the electrical panels in the cockpit. GREAT. So they made us go back to baggage claim, call a ridiculous number which only made things worse (it was supposed to rebook us) and then wait in a HUUUUGE line while they were ruuude the whole time and not helpful!
Tiffany L.
Cerritos, CA
55 reviews
Globetrotter Expert Level 2
I had a pleasant experience using American Airlines! The flight attendants were super nice and super helpful and ensuring everyone has a pleasant flight experience!
Bri B.
37 reviews
I recently flew on American Airlines. The flight left on time and everything went as planned. The flight attendants were alright, even though they looked like zombies. I prefer to fly Delta when I get the chance
laura g.
5 reviews
I took an early AM flight into Houston for an interview and it was a very seamless and cozy ride. No issues and the Flight Attendants were super nice and amazing
Tanya R.
Mountain View, CA
47 reviews
I bought Domestic flights from SF to NY,economy class. Its just okay,not so good or so bad. You pay what you get and nothing on the airplane or service made me impressed.
Alexis B.
94 reviews
Charged for a checked bag $25. But have never had a problem when flying with them. Just took four planes with them in the last week and everything went smoothly.
Christina A.
2 reviews
I wish American Airlines had a more lenient frequent flier program similar to Southwest. I like the ability to cancel my frequent flier booked flights on Southwest if something comes up without being penalized.
Morgan K.
Charlotte, NC
82 reviews
I’ve never had an issue with American. They usually have the best prices for flights and they’re my go to, I prefer them over other airlines if I have the option
Tracy H.
Minneapolis, MN
26 reviews
Out of all 4 of my most recent flights on my trip to Europe , 2 of them were late . the first one from Minneapolis to Chicago , by like an hour , and then my flight from Chicago to London was delayed from 8:45pm , to 2am . It was ridiculous. We all received 12$ food vouchers , but still. when we were on the plane, the food was actually not that bad for airplane food. we all had our own individual TV's to see where we were , what time it was , how much longer the flight was going to be , and for entertainment. we also received pillows and blankets and headphones . overall , I really likes AA , but I wish they weren't late !
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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