American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,956 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19956)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Lauren P.
Rockford Illinois
5 reviews
A great, affordable way to travel. Attentive service and a calm ride to your destination. Comfortable and affordable amenities. All around I would recommend. 
Thacia S.
College Place, WA
101 reviews
Globetrotter Expert Level 1
Good airline company, they don't have great benefits or anything, but they aren't a bad one, I had my flight on time and the staff was accommodating and friendly. 
Athena W.
Antioch, TN
32 reviews
They’re okay. A little too pricy for the flights. Customer service wasn’t all that. Flights aren’t the best. I would recommend if you’re trying to go a cheap route
Monica A.
Lockport, IL
71 reviews
They have amazing service. They always take good care of their guests by offering pillows,blankets, snacks and drinks. I highly recommend flying with this airline.
Marinés O.
Miramar, FL
41 reviews
Ok, have seen the decline in service through the years this was the first airline and the most frequent I've used. Not terrible but flown on better. Also on worse.
I have always had friendly customer service with American Airlines. The seats are bigger than average and more comfortable and I have never had an issue when flying!
Bailey P.
73 reviews
Almost every flight I’ve been on has been either delayed or cancelled with no vouchers provided for inconvenience. Customer service is lacking. Would not recommend
Vivi E.
28 reviews
Its pretty nice the attendants are usually polite . But my best experience was only in Hawaiian airlines they were very helpful and kind. American airlines is okay
Alejandra A.
Miami, FL
170 reviews
Globetrotter Expert Level 1
Es una aerolĂ­nea bastante buena, organizada y brindan buen servicio, como Ăşnica queja, a veces solo dejan volar con una maleta y no dan comida en todos sus vuelos
Aylin c.
Hollywood, FL
8 reviews
This is the best airline company, it's kinda of expensive but the price it is worth it , excellent customer service, the aircraft are really comfy, really good compensation when anything happen. 100% recommended.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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