American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,974 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19974)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Elizabeth D.
5 reviews
I had not flown American Airlines that I know of in the pass, but was not disappointed. My husband and I were seated separately and they did their best to get us switched around on 3 of the 4 aircrafts we flew on.
Fatima P.
37 reviews
I shouldn't even write this, because I used to work for this company but I just love this company so much that if possible this would be my # 1 company to travel.
Rachael P.
Cary, NC
45 reviews
I like American Airlines fairly well. I think the staff is very friendly and accommodating. The only issue I have with them is that flights are delayed frequently.
Cierra W.
Longs, SC
60 reviews
Super great airline I plan on flying again with American Airlines during spring break! The only bad thing was the plane ride was very cold! I use them every summer and the service is amazing. I would recommend
Gloria C.
Doral, FL
18 reviews
I had a great service, the flights have never been delayed, I loved how the planes are wide and new, I dont use them as often as i would like but the crew is very polite. 
Lindsey B.
Easley, SC
57 reviews
We used American Airlines to fly to Cancun, Mexico for our honeymoon! American employees were so helpful and made the trip/flight as smooth as possible! I thoroughly enjoyed this trip, thanks to American Airlines!
Susmita S.
Tampa, FL
18 reviews
I took American Airlines while going to New York a while back. They had good service and I would definitely consider flying with them again when going on vacation.
Jess S.
Cincinnati, OH
79 reviews
Globetrotter Expert Level 1
American Airlines is great! I fly out of CVG and usually only use this airline cause it's the most accessible, great service. Some of the planes could be updated.
Taryn O.
11 reviews
Always great customer service from the moment you start at the check in desk. The staff is always very friendly and helpful. I see no cons with this airline. 
Isui G.
Los Angeles, CA
128 reviews
Globetrotter Expert Level 1
When I travel I tend use AA now I live in Los Angeles so LAX is such a congested area. However, AA customer service is good, could be better, and the fares are ok.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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