American Airlines Airline Company

BY AMERICAN AIRLINES #4 in Airlines

3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%
(20,514)

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,514)
Q&A (71)
Media (87)
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REVIEWS
PRODUCT HIGHLIGHTS
  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Heather D.
76 reviews
I dont want to write a bad review as i know everyone experiences these issues regardless of airline but i feel its more prevelant with this airline. There are constant delays, cancellations, issues no matter where im going. I cannot tell you how many hotels ive had to stay in unexpectedly due to mechanical issues with AA airplanes and i've only been flyinf since 2014. International and domestic there are issues. Seriously considering canceling my credit card with this airline and switching.
Wasu T.
Annapolis, MD
40 reviews
Globetrotter Expert Level 1
I flew with AA for honeymoon in FL! They were very nice to switch the seat for me and my husband! Plus,gave us free drinks and meal! We had such a grwat experiences!
Evelyn B.
58 reviews
not a big fan. it was on okay trip but they made us wait forever to get on then forever to get off and just a waste of extra time spent on boarding then anything else
Jimmy D.
HOBOKEN, NJ
74 reviews
Globetrotter Expert Level 1
Just an average airline. Their rewards program is terrible, takes forever to earn a free flight. And there's very little amenities on their flights. Nothing special.
Kirsten T.
Glendora, CA
106 reviews
Globetrotter Expert Level 1
Our experience was not too bad. There were some issues but it did not seem like they were the airlines issues they were more with the airport and issues on the tarmac.
Qian Z.
Fairbanks, AK
38 reviews
Globetrotter Expert Level 1
One of my favorite airlines, their tickets are bit on the pricer side however I’ve never encounter a problem with them. Have flown long and short distance with them.
Stephanie B.
Elizabethtown, KY
13 reviews
I recently traveled for business and had no delays in my flight, and the crew was helpful and polite. I recommend American and will be using again myself in March.
Faith C.
30 reviews
We used American Airlines for our trip to California! The staff was very attentive, the snacks were nice and we could choose what movie we wanted to watch! 
Ellis P.
49 reviews
American is the only airline I’ve ever used. They have great service. Although sometimes they can not be extremely friendly depending on the day but overall they are great
Kadeeja J.
Charlotte, NC
44 reviews
They are okay, i had some ticket issues with them. I don’t have any favorite parts. I think the pros are they have good customer service but there workers are not the nicest.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?
Marissa V.
197 reviews
When is the best time to fly?

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