American Airlines Airline Company

BY AMERICAN AIRLINES #4 in Airlines

3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,944 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19944)
Q&A (71)
Media (85)
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REVIEWS
PRODUCT HIGHLIGHTS
  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Pooja-Accamma S.
['Placentia', ''], CA
6 reviews
I do not recommend flying American Airlines internationally. The service was not good compared to other airlines I have flown and to top it off they lost my baggage. Took them a week to send me my baggage and by then I had already brought new clothes.
Evelyn B.
58 reviews
not a big fan. it was on okay trip but they made us wait forever to get on then forever to get off and just a waste of extra time spent on boarding then anything else
Janee H.
Memphis
27 reviews
 Certain airlines give you a better experience than others. Some give me a hard time about my infant car seat so the rules should be consistent across the board
Wasu T.
Annapolis, MD
40 reviews
Globetrotter Expert Level 1
I flew with AA for honeymoon in FL! They were very nice to switch the seat for me and my husband! Plus,gave us free drinks and meal! We had such a grwat experiences!
Amber A.
El Paso, TX
87 reviews
I have flown using American Airlines. They have decent services. However, recently their prices have gone up exponentially and customer service has been hit or miss.
Qian Z.
Fairbanks
38 reviews
Globetrotter Expert Level 1
One of my favorite airlines, their tickets are bit on the pricer side however I’ve never encounter a problem with them. Have flown long and short distance with them.
Nathalie G.
Manchester, NH
132 reviews
Globetrotter Expert Level 1
Never been a fan of American Airlines we always have an issue with tickets or baggage or passengers. I find the staff to be rude and non helpful. No customer service
Kadeeja J.
Charlotte, NC
44 reviews
They are okay, i had some ticket issues with them. I don’t have any favorite parts. I think the pros are they have good customer service but there workers are not the nicest.
Jimmy D.
HOBOKEN, NJ
74 reviews
Globetrotter Expert Level 1
Just an average airline. Their rewards program is terrible, takes forever to earn a free flight. And there's very little amenities on their flights. Nothing special.
Stephanie B.
Elizabethtown, KY
13 reviews
I recently traveled for business and had no delays in my flight, and the crew was helpful and polite. I recommend American and will be using again myself in March.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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