American Airlines Airline Company

BY AMERICAN AIRLINES #4 in Airlines

3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%
(21,486)

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American Airlines Airline Company
American Airlines Airline Company
Reviews (21,486)
Q&A (71)
Media (91)
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REVIEWS
PRODUCT HIGHLIGHTS
  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Amber B.
East Orange, NJ
35 reviews
Globetrotter Expert Level 1
Flying with American Airlines was the easiest experience ever. Had absolutely no problems and everyone was warm and friendly on a 10-hour flight. Would definitely fly with them again. 
Adam C.
2 reviews
Very easy to check into the flight and getting our bags checked. Overall flight was smooth and got a free shuttle for our connecting flight. Would definitely fly this airlines again.
Crystal
19 reviews
This airline is good and has a good value on tickets. I use it whenever I need a flight. My favorite part was the customer service. They were excellent and helpful. I would recommend.
Jose R.
Los Angeles
8 reviews
 Every time I planned a trip I book my tickets through American Airlines. American Airlines always gives me the best experience ever. Our use it very often at least five times a year. 
Bianca S.
26 reviews
I have been flying AA for years and it seems it the last 5 years their service has not been the top as it used to be. Not sure if the merger has made the customer service and staff unhappy but it shows when you call, at the airport or on the plane.
Margaret O.
Dawsonville, GA
10 reviews
I've had good experiences with American although I wish they'd adopt a baggage policy like Southwest. Passengers should be allowed at least one bag included in the price of the fare.
Lauren B.
Chicago, IL
95 reviews
Globetrotter Expert Level 1
American Airlines is a decent airline. I typically purchase my airline tickets based on value. Their customer service was good. I fly with them a few times a year. Overall satisfied.
Vivien L.
4 reviews
Just flew AA for a short trip from SFO to LAX. Love the open seating so I can choose where I wanted to sit. Service was good. Staff were friendly.  I would fly them again. 
Josie G.
7 reviews
this is probably the best airlines I have ever been on. The costumer service was fantastic. The people were really nice and understanding of my issues. The con was not being first class but that's alright because I enjoyed the 5 hour flight quite comfortably.
Alejandra C.
Miami, FL
52 reviews
The best of the best airline in the world by far!!! Great service!!! Great experience.
My favorite trip was traveling to Paris with my husband. We had the best crew. Greatly satisfied
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Miranda C.
Richmond , BC
206 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?
Marissa V.
197 reviews
When is the best time to fly?

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