American Airlines Airline Company

BY AMERICAN AIRLINES #4 in Airlines

3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%
(20,590)

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,590)
Q&A (71)
Media (88)
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REVIEWS
PRODUCT HIGHLIGHTS
  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Glenda N.
Mt Pleasant, SC
36 reviews
Globetrotter Expert Level 3
I go so back and forth with AA. Originally from Phoenix, I have flown US Airways my whole life and have accumulated many miles with them.... Thus, when AA purchased US Airways several years ago, I remained a loyal customer and gave AA a chance. Their phone app is not too user friendly, especially compared to US Airways. Since the merger, I have noticed a significant decrease in percentage of on-time flights. AA does offer a "snack" on board, though it is usually just a cookie. Waiting for them to step up like Jet Blue and Delta.
Tori B.
10 reviews
I'm giving AA a B grade because they are known for lower prices compared to many airlines like BA or Delta, or others. You get what you pay for. The planes themselves are in good shape but some visible wear on the seats and floors, etc. These aren't brand spanking new air planes, and the TV screens are quite small. You get one check on bag up to a certain weight for free, additional bags add additional cost. The flights I've been on have always arrived on time for the most part, the one time we were late due to a security problem on the flight before, they waited for me on my connecting flight, knowing I'd be late. Which really made me feel valued as a customer. The crew have always been kind and helpful.
Bianca C.
Indio, CA
57 reviews
I love flying with American but don’t like that u have to pay for extra baggage but everything else is amazing I love flying with them and sometimes they have the best deals
Brenda R.
Perris, CA
25 reviews
Out of all the airlines I have flown in the USA, American Airlines has been the best for me so far. Their in flight services are great and the staff is friendly and helpful. 
Morgan P.
Mchenry, IL
17 reviews
Great service and very accommodating. I loved one of the latest planes I was in that had private tvs for everyone onboard where you could watch movies or play games. It really made the experience enjoyable and helped pass the time.
Daniel S.
Los Angeles, CA
15 reviews
Globetrotter Expert Level 1
Honestly, customer service is bad and the planes are outdated with high fees for everything. I rarely fly with American due to their lack of innovation and customer service.
Anjelica C.
20 reviews
Globetrotter Expert Level 1
So far I haven’t had any problems with this airline. The whole crew are always so nice and welcoming. Their flight updates are also helpful. Haven’t lost any luggage too lol
Lauren K.
Normal, Il
6 reviews
Every time I fly, I choose American Airlines. Even though I'm 19, I have 30,000 miles in my American Advantage Account. The staff is very kind and helpful. I took a study abroad last summer and flew through one of their sister airlines and I was able to easily transfer the miles to my American Airlines Account. I have the iPhone app so it is easy to see my boarding ticket, my miles, account information, and any delays my flight may have! I would definitely recommend American Airlines to anyone who needs to book airline tickets!
Kerrigan C.
309 reviews
Globetrotter Expert Level 1
We had a horrible experience with another airline and they got us to our destination safely and quickly! Their customer service was fantastic and welcoming. I will use them again.
Sharon P.
New York
28 reviews
Globetrotter Expert Level 1
Planes are well kept and fly all over the world. They have seasoned pilots which is a plus. Seat space and food could improve. Flight attendants are usually polite. Usually my #1 airline.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?
Marissa V.
197 reviews
When is the best time to fly?

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