American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,901 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19901)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Sarah S.
Philadelphia, PA
5 reviews
Never had an issue with American Airlines. Good customer service, no issues with boarding/checking in. American Airlines always seems to have a competitive price as well!
Kariss A.
Cambridge, MA
20 reviews
American is rarely a good experience but gets you where you need to go. I hate having to check my carry on at the gate but have to almost every time. Layovers are scheduled too short often.
Natasha Z.
Brooklyn, NY
45 reviews
I have been a member of AA for as long as I can remember. AA is one of the 3 airlines that I choose to trust and fly. I have never had any issues with booking tickets or flying with them. Flights are always available to me and I'm satisfied overall with AA.
Lisa D.
2 reviews
I love that they fly directly into my parents hometown. It makes it so easy to to see them. There have been a few times that my flights with them have been delayed but it has usually been due to weather. I enjoy flying American.
DeAnna C.
Chula Vista, CA
49 reviews
Globetrotter Expert Level 1
I have always had amazing service through American! They helped me so much when I flew for the first time with my son! There prices are amazing for the service they give!
Jordan N.
Baton Rouge
10 reviews
Globetrotter Expert Level 1
Not terrible but not fantastic either! American Airlines usually has delays whenever I fly out of Houston airports. If somebody was bought me a ticket for American I would use them! Again the flight is not terrible!
Rachel M.
New York, NY
102 reviews
Service was pretty good on the flight. Not the best airline but I think it's pretty standard for the industry. I rarely fly so it was one of my first times actually flying
JoAnn H.
Shelby , NC
69 reviews
I have flown with American airlines a few times. Never had a bad experience. They were very accommodating when we flew with our 3 month old son. Overall great experience.
Brittany M.
Bronx, NY
205 reviews
the one and only time I went on a plane and it was to Florida. I believe this was the airline we went on. the lines were long but all the people were decently nice. security was insane.
colean l.
Knoxville, TN
64 reviews
Globetrotter Expert Level 1
I use this airline a lot to travel for work. It's efficient and gets me where I need to be. The staff is friendly for the most part. I have not had a terrible experience, but I've not had an overly wonderful experience either.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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