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American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,867 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19867)
Q&A (71)
Media (84)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Alicen B.
11 reviews
I love this airline. Employees are great, easy to book online, and you can earn miles. Only downside is that the cheaper flights are non transferrable without a high fee. 
Barrett B.
50 reviews
American Airlines is my go to. The staff is very nice and friendly. I really like getting on AA, because I know that I will be taken care of with no problems. I use AA for all of my travels and do not find nearly any problems with them.
Elvira S.
Grand Jct, MI
132 reviews
Globetrotter Expert Level 1
I had a great experience on this airline from Europe back to the states. They were very accommodating and I had in flight movies and games as well as WiFi on the 9 hour flight.
Leah R.
8 reviews
I had a very smooth trip from CVG to SAN. I checked 2 bags (which I never do) and they came out quickly. Slept most of the flight but the service I was awake for was very nice.
Rubia R.
Santa rosa, CA
10 reviews
I flew to Orlando from SF to go to Disney World. I had a wonderful trip and couldn't wait to come back home with all the good memories and souvenirs I bought there. I had one small carry on luggage with all my stuff. Unfortunately I was one of the last people to get in the airplane because of my seat section. There was not enough space for my carry on and the fight attendant rush me to check in my luggage so they can put down the plane not giving me time to remove all my breakable stuff. I was extremely mad and upset for not having enough time to remove all my stuff. Of course when I landed in SF my luggage didn't arrive and they have to send to my house the day after. When I open my luggage the tears started to come out. All my mugs and glass shots that I bought at Disney World and Universal Studios were broken!!!!!!! My hair straighter, my hair dryer and some of my make up. I am not planning to fly with AA too soon.
Xinia H.
8 reviews
My go to airline, love the non stop flys , mileage upgrades, I use this airline at least five times at year. Excellent customer service. Highly recommend. Easy to book online. 
Cas B.
47 reviews
Globetrotter Expert Level 1
I have had nothing but great experiences with this company. Their customer service is very accommodating and they are one of the few anymore that doesn't charge for carry-ons.
Elizabeth I.
Killeen, TX
150 reviews
I haven't seen a whole lot of difference between the airlines I've flown with, nothing bad stands out about any of them. I do remember this being the airline we used the most.
Cami H.
Denver, CO
396 reviews
Globetrotter Expert Level 1
Overall pretty good when I am flying internationally. Not my top choice for international flights because I prefer Lufthansa but American is a little bit cheaper out of Denver
Lauren C.
25 reviews
Great service very polite explain everything before and after your flights it's quite peaceful but it's a little time consuming but I use the airline very often for my trips.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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