American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,894 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19894)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Sara D.
17 reviews
Everyone was very nice one the plane. And I got a great burger chips while on the plane. They also had a movie playing as well but they only play one movie for the entire flight.
Joyce S.
18 reviews
I had a decent experience with American Airlines but I wouldn't say it's my favorite. I disliked the fact it didn't have tvs like other plane companies and there was no leg room.
Vic S.
68 reviews
Never had a problem whit this air line it was very pretty View but if you are scared to take this do your research but like I said I never had a problem it' was good for me ‚̧‚̧‚̧.
Victoria V.
26 reviews
Good airline, employees are nice, haven't had any bad experiences with delays. The free beverages and food on the flight are great, but the seats are small and not much leg room.
Trang N.
Worcester, MA
22 reviews
The whole process was easy and straight forward. No hassle. The wait was short too. The service on the airplane was very nice and very accommodating. The staff were really helpful and friendly. Would definitely take American Airlines again. 
Tatiana G.
Carson , CA
102 reviews
I honestly don't really like this airline, I always seem to get my flights delayed! And costumer service is never that great! Everyone always seems like they're having a bad day!
Rachel S.
Lyman, SC
141 reviews
Globetrotter Expert Level 1
I only use them because out the only airline out of my small regional airport. The seats are too small and they need to change their uniforms for the health of their employees!!!
Malieka H.
Las Vegas
39 reviews
This airline was the first airline I’ve ever used . My first time getting on a plane was with them and I honestly loved and have been using them every since ! They are the best !
Jackie V.
Everett, MA
23 reviews
American Airlines has never let me down, so the last time I flew AA I was not surprised at how great my experience was with them. When I missed my flight going to Miami during a busy season (school vacation time), AA helped me when I needed them most. My Nana was very sick, with only 2 days left to live, at most. I had to see her, and when a manager heard my situation, he made room for me on the next flight. He jumped through hoops, and after going from the computer to the phone again & again, he successfully saved the day. I made it to the hospital to see my Nana before she passed, which I will be forever grateful to AA. Thank you American Airlines.
Alex S.
Atlanta, GA
45 reviews
As someone that mostly flies Delta, its hard to love American Airlines. However, I have never had a bad experience. I usually only fly American if the price is significantly less or the times are better, but overall the customer service is good.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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