American Airlines Airline Company

BY AMERICAN AIRLINES #4 in Airlines

3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,938 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19938)
Q&A (71)
Media (85)
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REVIEWS
PRODUCT HIGHLIGHTS
  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Amber F.
Salem, OR
97 reviews
My first and only time traveling by plane was through American Airlines. I traveled from Oregon to Oklahoma and back one week later. I honestly didn't have ONE problem! I had no idea what I was doing, the employees went above and beyond to help me feel comfortable. Everything is explained simply and there are no "hidden" fees that will pop up. The loading and unloading process was  in and timely and orderly manner with no problems arising. The seating is quite comfortable and you get all the resources to help the flight not seem as boring. For the price, you CAN'T complain. The service was wonderful, the plane was comfortable, the trip was organized with no stress. In my mind that's an amazing deal! I will be flying American Airlines again!
Sarah C.
Silver Point, TN
40 reviews
I have flown American before, and it was unremarkable. I don't remember much except for the man next to me snoring. This last trip, though, I must rave about. Our seats were upgraded from economy class to main class both on the outbound and return flights without charge. They did not have to do this, but with a simple email request, it was handled. Also, flying home out of LAX was so much better than competitors. They really have they act together to get people moving quickly! The flight attendants both ways were very personable and helpful. The seats are all roomy in size and leg room- my husband and I are both larger, and each comfortably fit into the seats without issue and had leg room to spare! I highly recommend their services.
Zairi G.
Davenport, FL
678 reviews
Globetrotter Expert Level 1
Some airlines evolve some get in to the trends but I last flew with this carrier about 3yrs ago and was not a good move. The charging for everything extra was not a thing I expected
Leslie G.
Tallahassee
96 reviews
Globetrotter Expert Level 1
Not my favorite, I’d rather fly Delta. My experience with American is that they do not keep you well informed of delays and what is going on and the flight attendants are not the friendliest.
Mary W.
117 reviews
Globetrotter Expert Level 1
I would definitely prefer American Airlines over United and Delta. They are very kind and the seats are very comfortable. Not the most luxury ride, but great for the price in my opinion.
Victoria V.
Clermont, FL
27 reviews
Good customer service, but sometimes the flight connections take a long time, I have traveled with this company and they are very good and they have cheap prices
Kathleen M.
Austin, TX
103 reviews
I do like American Airlines, but I always seem to have some sort of issue when I fly with them. The experience as a whole is simply disappointing when things continually go wrong.
Ilze G.
Kng Of Prussa, PA
102 reviews
Globetrotter Expert Level 2
It's a good airline company but waayyyyy tooooo expensive for me. I don't think they ever have any deals and if they do they are still more expensive than other airline companies.
Jordan D.
Chickasha , OK
125 reviews
Each time Any of my family or I have flown,we have always had an A+ experience! At times flights may he a little more expensive however well worth it for a smooth sailing experience. Great airline!!!!!!
Andie G.
Miami, FL
114 reviews
I literally just came back from Haiti not too long ago and I booked a flight with JetBlue which I don't have a problem with but trust and believe me I regret it I wish I flew with American airlines the lines were so long at the jet blue line and the lines in American we're nowhere near compared American airlines accommodates your customers to the fullest potential anything goes wrong they are here to help if they can't they put you in a hotel room and they pay for your next flight I love this company this is why they're probably the number one airlines company and the whole US
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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