American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,894 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19894)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Terra S.
South Bend
11 reviews
Way to expensive for my blood. Yes they have way more flights then most airlines but you definitely pay for it. Also on board it cost my 20 dollars for a snack and soda. Overpriced
Jessica G.
11 reviews
Globetrotter Expert Level 1
Always loved flying with this airline! Great customer service and smooth flights. I would recommend flying with this provider over any others especially during long or short flights
Amy L.
El Paso, TX
140 reviews
We used American for a quick trip to Denver. Customer service was mediocre. We did have our baggage fees graciously waived without asking, but not without a "kiss my ring" attitude.
Jessica B.
62 reviews
I am a loyal customer to America Airlines. Prices are great, customer service is fast and efficient and they treat their customers with respect. Their rewards program is killer too.
Nicole M.
West New York, NJ
47 reviews
American Airlines has pretty good customer service. Everyone always has a smile on and they are willing to help. The favorite part is the friendliness of everyone including pilots.
Tabitha R.
9 reviews
I had a great experience! I flew from Louisiana to Texas with them. It was fast and not stressful. I love to fly so that I can read or just relax and enjoy the start of my vacation.
Evelyn H.
57 reviews
American airlines never disappoints. Their seats are spacious, boarding has always been a breeze and the complimentary drinks and snacks are a nice touch. Love flying with American!
Jessica K.
Staten Island, NY
68 reviews
This is a great airline to fly with. They're really making monumental leaps to better themselves and their customer service is absolutely outstanding. Makes it a pleasure to fly with them and you feel well taken care of.
Justice B.
2 reviews
Incredible customer service and who doesn’t love amazing flight attendants? My mother had a fairly new born baby and they made sure she was completely comfortable the entire flight!
Ahimed G.
24 reviews
Traveling with this company has been ones of the must cool travel experience that I has never try I had used like 4 times I don't have any cons for this company I recommend a lot !!
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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