American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,975 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19975)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Kate J.
Chicago, IL
43 reviews
Always had a great experience with American Airlines. The plans are always clean and the terminals are easy to get to. I would love to see them put the phone chargers in every plane
Jessica B.
62 reviews
I am a loyal customer to America Airlines. Prices are great, customer service is fast and efficient and they treat their customers with respect. Their rewards program is killer too.
Lizz K.
Los Angeles, CA
6 reviews
Not the best airline. I've had flights get cancelled twice in a row and had to stand in line for about 3-5 hours to figure out a refund/replacement plan. It is really a hit or miss.
Sarah K.
Pittsburgh, PA
25 reviews
Globetrotter Expert Level 1
American Airlines usually has nice planes that look newer, I have never gotten excellent customer service but can not complain either. It has a lot of options for places to fly to.
Danesi S.
Odessa, TX
19 reviews
American Airlines have been so good to me every time I fly by myself or either my daughter they’re always so helpful. One time the rescheduled my flight three times with no problem!
Sarah S.
Chicago, IL
84 reviews
Globetrotter Expert Level 1
Travel so much for work I see the good and the bad. Fly a few times a month at least and overall the good outweighs the bad. Quick jump to status with this airline which has perks.
Sarah D.
38 reviews
American is normally my go to. I love their customer service, the fact that I can have my ticket on my phone and their prices (normally). I’d rather fly American than anything else.
Aimee W.
15 reviews
Globetrotter Expert Level 1
They are improving as an airline from experiences years ago. The flight crew is very friendly and accommodating and the food was not bad. I never had any notable problems with them.
Veronica C.
3 reviews
I guess I've had back luck with American lately. Even though I live in the main hub city I always get stuck with crappy old airplanes. No working TV Jack's, broken screens. Urghhhh
Dottie K.
Gulf Shores
19 reviews
I don't travel much but I really don't care too much for this airline. The planes are very crowded with too many seats and it is impossible to stand unless you are in the aisle and I am only 5 5
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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