American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,975 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19975)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
C D.
41 reviews
Globetrotter Expert Level 1
The roomier seats of all the airlines. -knock on wood- I've never had any flight issues and the zoning is pretty accurate. It's partnered with BA so they're my choice for domestic travel. 
Fort Worth, TX
9 reviews
Usually the only airline I trust and fly with. Seats aren't too cramped and the attendants are prompt and nice. Also I can find good deals that are comparable to other cheaper airlines.
Yolanda W.
23 reviews
This is a great airline to travel with. The pros are that the seat are relatively good. The customer service experience was really good no problem. I often travel with them. Yes i would recommend everyone.
Jackie S.
Jersey City, NJ
12 reviews
Frequently has flight delays with extremely poor communication to passengers, and many domestic aircrafts are extremely old. Service is inconsistent, depending on where you're flying out of. Overall, mediocre but will fly as long as prices are competitive. 
Paris A.
Ann Arbor, MI
11 reviews
very respectful and helpful staff. The flight attendants were friendly and actually gave tips about the place I was visiting. The flight itself was good, easy to check in bags and carry on
Jacquelyn A.
Hanover Twp, PA
50 reviews
I usually end up booking my flights with American airlines. Great customer service. Very accommodating when flights are canceled with helping you find a place to stay and rebooking flights
Samantha M.
167 reviews
Globetrotter Expert Level 2
Nope. Thats really all I can say. And don't get me started on how awful US Airways has become since the merger. I'll never fly with any of this companies airlines again!! They kicked my 2 y/o out of the bathroom for "taking too long" on the potty & then wwhen he was crying from not going the gave the guy next to me a free alcoholic drink for & I quote "having to deal with my kid". I ended up sitting in piss the last 45 minutes of my flight because he was NOT ALLOWED any more bathroom breaks. This company is not family friendly & they did nothing but make excuses for idiot flight attendants who should have been fired. I fly 6 times a year & NEVER has this happened. My child has flown more than most adults & they need to be accommodating to potty training children on a flight with FIVE BATHROOMS.
Cindy V.
Phoenix, AZ
47 reviews
February of this year my husband and I took a mini vacay to Vegas. Well the flights to Vegas were great we arrived to our destination right on time and maybe a little earlier too. On our flight back home however were miserable! We get there two hours early than 30 minutes before our boarding time they switch our station #, than they announced our plane was going to be 30 minutes late which ended up being an hour and a half. when we get to our layover we only have 10 minutes to get to the next plane. As we are walking to our station they gave us our last call to board the plane before they leave us!
Bianca N.
portales, NM
205 reviews
I hate this airline but the fact was that this was the cheapest when flying to Orlando . I booked two tickets coming and going a round trip. It was an awesome trip until we came to the airport , and boarded the flight. I got on as usual but heres the thing , someone had the same seat as me! And I had bought these tickets months in advance. But instead of being curtious and kind I was treated rudely. Like I was the bad passenger, When me and the lady evolved were both kind and patient about it. I was in tears at the thought of spending the night at the airport , being away from everything we knew. And when it came down to it , I had to get off the plane . But when the error was corrected I wasn't given a sorry for the treatment or anything. Trust me , next time I rather fly with someone else.
Pauline S.
Flushing, NY
44 reviews
I have used AA many times in the past for my vacations. It has been a while and I am returning to them in the next few weeks for a vacation. I am very certain it will be a great flight!
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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