American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (21,451)
Q&A (71)
Media (91)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Danielle O.
West Miami, FL
46 reviews
Decent airline doesn’t offer anything spectacular in the way of planes or service. I prefer to use them because we are based in their hub. And I have a credit card where I am able to use miles for them.
Lia R.
52 reviews
This is my favorite airline. Every time I fly back home from Dallas to LAX the planes are new with free movies and spacious seating. The staff has always been nice and pleasant - and the flights smooth.
Caitlin N.
New York, NY
37 reviews
Globetrotter Expert Level 1
Always have cancelations and everyone is rude. The service on board is pathetic and the lounges are sad. I always avoid AA at all cost. They rarely are even the cheapest option. Try not to fly if there is another option
Billy V.
2 reviews
Last August I traveled to California out of JFK with American Airlines. Our flight to LAX was delayed 3 hours because the pilot was late.. I understand things in life happen, but what bothered me the most is that the airline was dishonest about the entire situation, and couldn't give us an accurate delay time, they kept us in the dark and kept changing the time until right before the pilot arrived. After being in the airport almost 4 hours longer than we were supposed to we didn't land until after 3am PST... And to make things worse on our flight back to New York we were rerouted halfway through because of 'police activity' at JFK, which mind you we were still 3 hours away from NY. Ended up having to spend the night in Chicago.. even though we were accommodated with taxi and hotel vouchers. It was still ridiculous and unnecessary. We had a friend who flew Jetblue at almost the exact same time, and she had absolutely no issues with her flight. Honestly flying American Airlines was one of the worse traveling experiences of my life. I will NEVER fly AA ever again, nor will I ever recommend it to anyone else.
Yuliana M.
Conroe, TX
107 reviews
Had a nice trip on american airlines. The only complaint is that i was told the plane had wifi and it never showed up on my wifi on my phone. Other than that had a good experience with american airlines.
Jessica S.
Daly City, CA
50 reviews
Globetrotter Expert Level 1
I loved that we all had our personal tv and we were able to watch movies and shows. The service was good and the seats were roomy and clean. I took my iPad and I didn’t even had to use it because they had new movies.
Nyocca F.
Pembroke Pnes, FL
136 reviews
American Airlines are going more places now and they are trying to make their prices lower than before. They are aware of their competition. I used them about 6 times a year and I never had any problems.
Megan D.
81 reviews
My second favorite airline to JetBlue. American Airlines is a great company. Good, quality service and professional. Flights are normally on time and they keep you informed if they are running behind. Thumbs up!
Kelly O.
Baltimore, MD
34 reviews
American Airlines is always great to fly with. The costumer service is amazing and they make things very easy when it comes to checking in. When I am flying domestic I always try to fly with this airline
Sammy C.
6 reviews
I have flown on American Airlines befor and it is horrible. The flight attendance were very rude to me. I was flying from AA to Paris and then taking another plane. It was all AA's fault that I was late for my next plane. They delayed us all and most of us were late for our next plane. When I went to complain that It was their falt and that they needed to book me another plane for free because it was all their fault they were very rude about it and said there was nothing that they could do. I had to stay in a hotel for one night until they could find me another plane. They paid for the hotel which was nice but they could have picked a better one. I am done with AA and will never fly on that plane again until they improve. Also while I was on that plane it almost fell the engine was making such a horrible sound and it was not safe at all. The plane was about to crash.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Miranda C.
Richmond , BC
206 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?
Marissa V.
197 reviews
When is the best time to fly?

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