American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,925 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19925)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Allison H.
Woburn, MA
7 reviews
Great service!! I've flown American Airlines multiple times and have never had a bad experience. The seats aren't too crammed and have enough room for me to feel comfortable for 6+ hours.
Tory G.
Atwater, CA
45 reviews
I recently flew with AA for a business trip to Chicago. Because I had to book last minute, I couldn't go with my go-to airline. The employees were decent. The planes...not as much. I had one stop on the way, and the shorter part of the journey took place in a plane that looked like it was straight out of the early 90s. It was as dirty as if it were that old, as well. It was tiny and cramped, and absolutely terrifying when it came to turbulence. The longer half of the journey, however, got a much bigger, newer plane. Small planes for short jaunts is typical, of course, and larger for longer, but I was quite taken aback by the sheer difference in size. I've flown quite a bit, and it was strange. I did have some carry-on luggage issues, as well. I had a full Jansport backpack (the kind that is typical with college kids) and was told it needed to be last-minute checked, but saw multiple carry-ons with much larger size and overflowing girth. That was a bit unnerving! I'd only fly again with them if necessary.
Savannah C.
Gardena , CA
49 reviews
My aunt has been flight attendant for this airline for over 20 years and she loves it she says she will never leave her pay is good and they have good service I love this airline it’s just right
Brittany Z.
Florence, KY
192 reviews
Globetrotter Expert Level 1
I am actually flying them today! They always seem to have the most flights available for travel. The crew is also very friendly and helpful. The flight prices are usually fairly reasonable.
Joselyn M.
Kansas City, KS
12 reviews
I really don't know where to being. I started using AA since 2012 and at first I was in love with the airline but as the years went by just things were starting to get ridiculous each year. My main issue is that fights would be canceled of delayed because on "Maintenance Issues" with the plane I understand that these things happen but when they happen EVERYTIME you travel with them it gets really annoying having to reschedule flights having to worry if you're going to be able to catch your flight especially when traveling internationally. Next year for my family vacation we will no longer be traveling with AA.
Edgar M.
1 review
Very good service. although I didn't like when they put me on a spirit airplane on one of my return flights from LAX . But other than that I'm very satisfy with the airline and it's crew!!!
Usually pretty good service and they’re accommodating when they are behind schedule, have cancelled flights, etc. They are a bit pricey but usually have most of the convenient flight times.
Cheryl W.
Louisa, KY
276 reviews
Globetrotter Expert Level 1
Customer service is not the greatest. There's usually delays and prices are not as reasonable as other airlines. I've flown with this company on several occasions but isn't my first choice.
Amelia B.
Colorado Spgs, CO
40 reviews
Globetrotter Expert Level 1
I usually fly American or frontier due to the price usually being lower. Although not as comfortable as other airlines and usually do not get complementary drink, the pricing is great and staff is nice.
Helen C.
Hoover, AL
31 reviews
Great customer service. Even if things don’t work out (ie cancelled or delayed flights), they always try to make your journey better! Booking process is painless and they’re always reliable
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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