American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,956 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19956)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Maria D.
Bronx, NY
2 reviews
Between this, JetBlue and delta. JetBlue would be my first choice if not American Airlines would be the best next option.
They could be better if the flight was never delayed.
I would say that if JetBlue don't have cheaper flight then they would be a great choice
Kimberly S.
11 reviews
I’m scared of flying, but American Airlines is easy. I’ve never a had problem checking in or an over sold flight which we all know happens too often. Overall they got me where I needed to go.
Emily M.
18 reviews
American Airlines gets me where I need to go, at good times, and at good prices. Customer service is usually pretty good on board, but have run into problems with service desk people before.
Jasmine F.
Saint Charles, MO
268 reviews
I love this airline. They always have the friendliest staff and clean airplanes. I’ve never have any problems with them and will continue to use them. I would recommend this airline to anyone looking to travel.
Tatiyanna W.
Austin, TX
9 reviews
Might be the city I flew into and out of but flying from Detroit was a great experience with the flight attendant and crew however, the employees for the company in Baltimore were horrible.
Usually pretty good service and they’re accommodating when they are behind schedule, have cancelled flights, etc. They are a bit pricey but usually have most of the convenient flight times.
Savannah C.
Gardena , CA
49 reviews
My aunt has been flight attendant for this airline for over 20 years and she loves it she says she will never leave her pay is good and they have good service I love this airline it’s just right
Helen C.
Hoover, AL
31 reviews
Great customer service. Even if things don’t work out (ie cancelled or delayed flights), they always try to make your journey better! Booking process is painless and they’re always reliable
Joselyn M.
Kansas City, KS
12 reviews
I really don't know where to being. I started using AA since 2012 and at first I was in love with the airline but as the years went by just things were starting to get ridiculous each year. My main issue is that fights would be canceled of delayed because on "Maintenance Issues" with the plane I understand that these things happen but when they happen EVERYTIME you travel with them it gets really annoying having to reschedule flights having to worry if you're going to be able to catch your flight especially when traveling internationally. Next year for my family vacation we will no longer be traveling with AA.
Courtney B.
3 reviews
I have flown American Airlines multiple times and have never had a complaint. I fly at least once a year and have never had a long delay (always under an hour). My favorite part is that it is typically very easy to board and we are allowed a free carry on bag. 
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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