American Airlines Airline Company

BY AMERICAN AIRLINES #4 in Airlines

3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%
(20,565)

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,565)
Q&A (71)
Media (88)
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REVIEWS
PRODUCT HIGHLIGHTS
  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Bahar K.
San Diego
37 reviews
Globetrotter Expert Level 1
American Airlines works with British airlines and they are not very attentive and very hard to speak to. They lost our luggage and didn’t care to try to fix things. We were on vacation with nothing to where but our clothes we traveled in for 4 days before they said our luggage was at the airport. And we even had to go pick it up, they wouldn’t send it to our hotel! It was a very unpleasant experience.
colin R.
Avenel, NJ
113 reviews
Nothing special about American Airlines, mediocre staff. Mediocre snacks, and subpar room in the plane. They do alright as far as just getting you where you need to go but I prefer other airlines over this one.
Lela P.
159 reviews
Globetrotter Expert Level 1
The Airline that was once at the top of its category has fallen far, far behind. I never have a good experience on AA flights anymore. Everything is outdated, dinner used to be complimentary on Int. Flights but not anymore.
Kennedy N.
Hattiesburg, MS
110 reviews
Quick and easy flights. Generally pretty cheap. Sometimes it’s a little too expensive, but normally if it is cheaper this is line I decide to go with. Only had a problem once with a flight attendant who didn’t speak Spanish and was overt frustrated with a Spanish speaker.
Kelly M.
Seward
1 review
Recent flight was canceled while I was on a connecting flight and I didn’t find out until it was too late. AA rescheduled for next day but I had to drive home because I had a meeting to get to the next morning.
Kayla E.
Suffolk, VA
158 reviews
Very good experience,
Only flown a few times but it was very nice, seat was filled with some very loud people that changed seats at last minute but the service was good, flight was smooth, and got there on time
makayla t.
Sacramento, CA
17 reviews
I have a credit card through American Airlines. It is my favorite one to use. I like the customer service and I feel like the flights are really ever late. The people that work on the planes are great too! If I have an option I choose to go with American Airlines, if there everything is about the same price I definitely choose AA. Since I have a credit card all my extra fees are waived for luggage
Kimberli L.
Oakland, CA
51 reviews
Globetrotter Expert Level 1
I love American air — but generally don’t fly with the airline because the tickets are pricier than most airlines. I’ve had to take it for the cities where they fly direct (and still cost effective). I might be biased since I had the opportunity to work with AA (but had to turn down the offer). Maybe in another decade...
Would love to see AA offer free checked in bags like southwest (cough cough).
Tania B.
DeKalb, IL
30 reviews
You’re not super crowded and can choose your seats! You get the carry on free with a small purse as well. If you have an American airline credit card you can get the perk of not having to pay for your luggage.
Courtney B.
68 reviews
I don’t travel that often so I’m not sure how this airline compares with others. Overall I had a solid experience flying with them and would again. It was pretty easy to check in and get your boarding pass etc
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?
Marissa V.
197 reviews
When is the best time to fly?

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