American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,881 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19881)
Q&A (71)
Media (84)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Na C.
2 reviews
American is an ok airline. I have used it several times. Each time , I've actually have been delayed of cancelled. Each time for crew issues. It happens, I will be flying with them again soon
Sierra K.
Newport News, VA
73 reviews
Globetrotter Expert Level 1
I enjoy flying AA I usually book through Travelocity and they always come up as an option for flights. Maybe it's because I book through travelocity but I wish that they had non stop flights
Lauren W.
Gastonia, NC
67 reviews
I liked them better before they merged with USAir. Now I feel like all the flights are always delayed and the service has gone down. I try to fly other airlines when I'm flying domestically.
Anna L.
Brooklyn, NY
28 reviews
Globetrotter Expert Level 1
Every single times I've flown on this airline something went wrong. Worst was on a joint JAL/ AA flight with AA handling the flight back. The AA part of the flight was awful. Rude staff. Odd air on the airplane that made everyone sleepy or even sick. The plane landed in another city without warning. The route changed on the monitors but no announcement until we were actually landing. Flight staff did not come for a half hour after button was pressed. When asked what was going on, they just shrugged that they didn't know. The landing was apparently to wait for a storm to pass. We were on the tarmac for about 1.5 -2 hours for that time in the stuffy plane. At least we got offered water halfway into this wait.

Couple of other flights, there was always some issue. Either technical or delay and the staff were always rude.
Christina S.
Salt Lake Cty, UT
39 reviews
I don't mind American Airlines. I feel like the airplanes are incredibly small and over packed, but I like the staff. I also like that all seats have outlets! Price is good most of the time!
Joanita Y.
Haverhill, MA
140 reviews
Globetrotter Expert Level 1
This is a standard airline that most people have used. Ice been travelling with AA since 1990. However their customer service had become deplorable and their prices ridiculous over the years.
Hazel R.
Philadelphia, PA
18 reviews
Love AA ‚̧ԳŹ Best company to travel with ;) I will recommend AA ¬†to anybody who's is trying to travel for vacations or for anything in particular. They have giving me ¬†great service at all times.¬†
Madison Z.
Chicago, IL
179 reviews
My family and I fly AA often, so it is what I am used to. There's wifi capabilities, the staff is pleasant, and I haven't had issues with delays and baggage. The one thing that frustrated me about AA is one time flying out of Tucson they had 1 person doing check-ins and non of their kiosks were working. The line was at least 20 people long and moving so slow and I was cutting it very close to my boarding time even though I arrived 1 1/2 early. I submitted a customer service claim, and I got back the most generic/unapologetic response ever back. I still fly with them, but I won't forget the lack of customer care at that time.
Megan v.
72 reviews
Globetrotter Expert Level 1
I am a frequency flyer of American Airlines. I rarely have any issues and I fly quite often. The service is good and the flight is good. They have been upgrading their fleet and I’m pleased.
Chelsy B.
7 reviews
American Airlines kept my surfboard safe and undamaged on my latest surfing travels!
Nowadays that’s very hard to come by, cannot wait till the next travels are booked with American Airlines!
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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