American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,945 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19945)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Desiree C.
El Paso, TX
75 reviews
I've only flown once, but I had an excellent experience with this airline. They made sure I had everything i needed and answered any questions i had. Smooth flight, will definitely fly with them again
Gina M.
San diego, CA
35 reviews
Get you where you are going. The in and out of the One World community is confusing. The terminal at SAN is blah. Not my favorite. We travel quite a bit and are considering changing loyalties.
Cassondra J.
Fort Worth, TX
65 reviews
They're always on time at least w my luck! I don't catch myself being scared on their flight LOL. & for the most part their pretty affordable. This is my go to & I will continue to stick w this company!
Chloe R.
Corinth, TX
73 reviews
AA is always my back up to Southwest. Where Southwest doesn’t fly, I try to fly AA. I haven’t had any bad experiences with AA, but baggage fees are high on top of an already high ticket price.
Madison Z.
Chicago, IL
179 reviews
My family and I fly AA often, so it is what I am used to. There's wifi capabilities, the staff is pleasant, and I haven't had issues with delays and baggage. The one thing that frustrated me about AA is one time flying out of Tucson they had 1 person doing check-ins and non of their kiosks were working. The line was at least 20 people long and moving so slow and I was cutting it very close to my boarding time even though I arrived 1 1/2 early. I submitted a customer service claim, and I got back the most generic/unapologetic response ever back. I still fly with them, but I won't forget the lack of customer care at that time.
Maria D.
Bronx, NY
2 reviews
Between this, JetBlue and delta. JetBlue would be my first choice if not American Airlines would be the best next option.
They could be better if the flight was never delayed.
I would say that if JetBlue don't have cheaper flight then they would be a great choice
Ana F.
Raleigh , NC
66 reviews
I've had a wonderful experience with the company. I know there is a lot of mixed reviews about it. But I wouldn't travel on any other airline. I love the airplanes and the staff and the quality of service they give.
Karen G.
58 reviews
Is The better airline, Their seats are super comfortable. In addition the asafatas are very attentive with the passengers. I had an excellent experience in it. I enjoy traveling in American airline
Sierra K.
Newport News, VA
73 reviews
Globetrotter Expert Level 1
I enjoy flying AA I usually book through Travelocity and they always come up as an option for flights. Maybe it's because I book through travelocity but I wish that they had non stop flights
Alex S.
Smyrna, GA
10 reviews
Im not sure what it is but anytime I fly American Airlines there is always an issue. I flew from NYC to ATL last week and we were stuck on the tarmac for almost two hours with no explanation.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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