American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,950 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19950)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Louise M.
126 reviews
Globetrotter Expert Level 1
Rude staff, no compensation on weather-related cancellation and bad customer service. I was surprised as my first flight with them went well, but the rudeness of their staff on my way back was appalling.
Alydia R.
Tucson, AZ
58 reviews
I hate that their flights are always delayed and that you have to pay for every bag checked. It's a little comfortable that you get to pick your leg room and they have a lot of straight flights.
Paisley K.
Oklahoma City, OK
29 reviews
This airline is so nice! Not only are the employees fabulous but also when there was a mix up with my plane ticket they took care of it so quickly and really seemed to care about their passangers
Jamie B.
Lake Ariel, PA
154 reviews
My first trip to Florida was through this airline and it scared me for life. Please keep in mind I was in 5th grade. The plane had malfunctioning landing gear and it had to be put down manually.
Kaytlyn T.
Yorktown, VA
106 reviews
I flew on American Airlines in 2008 to Minnesota and it was fine! Although we did go in turbulence while I was trying to pee LOL. But the flight attendants took me back to my seat with my family and everything was fine
Katie C.
123 reviews
Globetrotter Expert Level 1
Never had any issues while flying AA. Aside from an occasional delay due to weather which I’m totally okay with - the staff are always friendly and pilots keep me at ease with take offs and landings.
Destiny B.
los angeles, CA
28 reviews
n-time, good flight. Great service - easy check--in - we had a very good flight. Have flown American before and will most likely use them in the future. staff if very accommodating and would most def fly with them again. 
Tasha O.
28 reviews
I have flown with American Airlines multiple times in the past. I have always had a wonderful experience. The plane is always clean. The flight is always adequately staffed with pleasant people. 
Glorious B.
5 reviews
The flight was pleasant especially since my little and I were flying as unaccompanied minors and she was a little scared, but the flight attendant assigned to us was very friendly and comforting.
Ashley R.
Worcester, MA
68 reviews
Ok airline not my favorite though. The seats are tighter and not as comfortable than other airlines. Also more fees than other airlines with no free snacks and only one beverage available to you.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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