American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,917 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19917)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Tim S.
30 reviews
Globetrotter Expert Level 1
Great flight. It got me from one location to the next in the amount of time they predicted give or take a few minutes. If it take a long time to get some place I would recommend flying. It's a lot quicker then driving.
cushla S.
34 reviews
 It was an average flight without any hiccups the check in process was a bit of a struggle and I didn't love the price tag but if this were the only airline available for a flight I would use it again 
Carla Z.
Hebron, IN
31 reviews
Flown AA often...have had consistently good service...nothing stands out as extraordinary!!! Very light quarters and usually clean planes but not in all cases. This wouldn’t be my 1st go to airline.
Celeste L.
118 reviews
A fast flight. Offered beverages and services to keep me comfortable for the hour long flight. Friendly flight attendants and comfortable seating. I would recommend this airline to anybody traveling.
Aaliyah B.
214 reviews
Globetrotter Expert Level 1
American Airlines is professional and great at accommodating you as a customer whenever they can. Everything is held up to procedure and standard, I feel comfortable when I fly with American Airlines
Nina P.
Flushing, NY
57 reviews
The airline was pretty good, the staff is iffy. Costumer service isn't that great that you find on other airlines and I feel like they stuff people into their airplanes instead of focusing on space.
Amanda J.
Portland, OR
373 reviews
Globetrotter Expert Level 1
I haven't flown on America Airlines in years, but there was nothing special about them from what I remember. Their prices are more expensive than other airlines. Why would I pay more when I don't have to?
Courtney H.
4 reviews
Glad they provide a snack and an entire soda, but the customer service could use some work. Not the most friendly flight attendants on a consistent basis, but the multiple flight options are a bonus!
Shakira C.
130 reviews
Amazing company they always give me earphones they have an app which makes it easy to navigate and have a nice flight experience I always pull up the tickets on my phone I'm very satisfied with all their employees
J R.
Saint Michael, MN
21 reviews
I fly often and usually it is on American Airlines. Their customer support is very helpful even though their charges for changing flights can be more than then the original price paid for the ticket.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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