American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,916 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19916)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Mikhail B.
New York, NY
45 reviews
Love flying with them. Haven't had any problems so far. The service is good and the staff are friendly and not rude unlike on some other flights that I have been on. Mostly use them to travel :) would recommend
Natacha R.
29 reviews
It’s a decent Airline. I haven’t had a terrible experience, but they do overbook flights. They do provide entertainment on the flight like a movie or live TV. It’s one of my top three go to airlines.
betsy d.
Xenia, OH
31 reviews
Flew American Airlines for the first time last year and was happy with the service and flight, especially since it was out of the county also. I did like that they knew carry on a would not fit on the specific plane and they did not charge for it to be put under the plane.
Savannah c.
Newport News , VA
49 reviews
I've had different experiences with AA. One plane ride, I'm perfectly content, and the next will be unprofessional. I was on my way back home to Cali, and the flight was supposed to leave at 6:45am but we didn't take off till 7:45am, and I almost missed my flight. They kept telling me I would make it, and be fine. I hate flying by myself, so I was already a nervous reck. They only thing they could do for me, was to tell others to stay in their seat while people with connecting flights within the next few mins would get up and head to their gate. That has only happened once, but the flight attendance were very nice, always up asking if we needed anything.
Ava P.
40 reviews
I have flown with this conpanu many time and they always impress . The flight attenedants are extremely nice and sometime playful . I really like how they make sure everyone is satisfyed on the trip.
Kelsey K.
Harvest, AL
183 reviews
Very expensive. Not great accommodations for over seas flights. Traveled one way and then back with their partner Lufthansa and Lufthansa is a much nicer airline. If I fly nationally I fly southwest
Lynn M.
Rancho Cucamonga
53 reviews
We flew American Airlines to New York recently.  From the reservation to landing the experience was first class.  I will defiantly use them in the future for my travel needs. They have great customer service and the flight crew is top notch. Thanks!
Samantha G.
Wilmington , NC
27 reviews
I often fly to South America, and it is very frustrating because AA is the cheapest airline that flies there (which is still expensive). The flight is around 9 hours and the planes they use for these flights really are pretty miserable. The seats are uncomfortable and the planes look very old. There is really no in-flight entertainment besides giant TV screens every few rows that play weird Disney Trivia. Sometimes if you are buying from a site like CheapOair, you can buy an AA flight "operated by" one of their partner airlines. If that is possible, do it!! To South America, they partner with LAN and the LAN flights are wonderful. Much more modern planes, comfortable seats, and every seat has its own touch screen TV with tons of great movies, TV shows, games, music, and a map. AA is fine for short flights, but I don't recommend it for very long flights.
Hannah B.
Glen Ellyn
16 reviews
I fly American international and it is usually a good experience. I went to Italy last month and my flight was delayed 4 hours and the staff was not super helpful when travelers missed their layovers
Katherine L.
Fountain Vly, CA
54 reviews
Globetrotter Expert Level 1
American Airlines is decent. Not my go to airline but I mean, really, usually people will choose an airline for its cheap prices. Friendly staff aboard but the plane just feels old and not as modern.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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