American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,915 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19915)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Teracia L.
Killeen, TX
39 reviews
My last flight experience was beyond deplorable. i was held overnight and told it was a weather issue when it was actually a staffing issue so i spent the night in an airport . when i should have been given a hotel room. i asked for wheelchair assistance and each time had to ask for a wheelchair be brought to the plane. my second flight deplaned 3 times before they canceled the flight entirely. it took me more than 24 hours to get from savanah to killeen texas. I wouldnt have made my flight to killeen from dallas if i hadnt offered the trolley driver 50 bux if he got me to my flight on time. asked several employees for help was was told in one instance that she was "closed ". Apparently she wasnt getting paid to help passengers at that time but was getting paid to hug up on a fellow employee to flirt and "make friends". horrific experience i doubt ill ever use AA again.
DaVasha V.
30 reviews
Not the best flight but it wasn't the worst either. The customer service could've been a lot better and seats are uncomfortable. However I did reach my destination safe and that's what is most important.
Jennifer S.
P C Beach, FL
1257 reviews
Globetrotter Expert Level 3
This is a known airline and reliable plane to fly in.never had any issue with them.took a few flights to Mexico on it.the seats were ok and the snack was a bonus .
Kevin K.
28 reviews
Globetrotter Expert Level 1
Nothing good and nothing bad. Got from point A to point B without any problems. Just your run of the mill airline. Everyone that was working was pleasant. As I always say Southwest is my favorite but I’d use American again.
Morgan H.
Forest, VA
130 reviews
Globetrotter Expert Level 1
American is the way to go when you are trying to find a good price and quality flight. I've flown across the country for the past three summers- and each time I've flown American and been happy with it!
Kelly O.
Baltimore, MD
34 reviews
American Airlines is always great to fly with. The costumer service is amazing and they make things very easy when it comes to checking in. When I am flying domestic I always try to fly with this airline
Ashley C.
Washington, DC
98 reviews
I do not recommend this company. It has taken a turn for the worst. The customer service is terrible. They truly do not care if you're satisfied or not. I used them recently for a trip to Brazil and another time for a trip to Spain. Both times my bags were delayed/misplaced. They showed no remorse for their mistake and did little to ratify the situation. In Spain, I went 3 days without receiving my bag and they could not even track it. Not to mention, the planes are highly unkempt and the food is sub par if I'm being generous. Often times their entertainment system flubs, which is highly annoying on international flights. I highly recommend staying away from this airline.
Brianna M.
Miami, FL
44 reviews
Good service, never had a problem with it. I just wish they would give us something to eat on the short flights. You either eat they're small bag of crackers and half a can of soda or buy your own food.
Shaliece F.
15 reviews
Globetrotter Expert Level 1
The seats are getting smaller but the ticket prices are going up. It used to be an honor to fly American Airlines but now I’m ok with whichever airline is cheapest. There’s no longer a class distinction.
Roxanne R.
12 reviews
I believe some flights and articles have been very  misleading with American Airlines. Cons is that you dont have to pay for checked luggage, cons is that sometimes the flight attendants are rude. Overall give this company a 6/10, becuase there are betterr companies than them
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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