American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20002)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Jennifer H.
Murrieta, CA
57 reviews
I have flown American Airlines multiple times. My favorite thing about them are their airline attendants. They are always so nice and helpful and they go out of their way to make sure you have a great experience.
Marquita M.
Pittsburgh , PA
15 reviews
I enjoy flying American airlines. They seem to have many different flights in a day and they are usually the most affordable. American also offers a complimentary snack and beverage.  They have hubs in most major cities. Also they have an awards program if you are a frequent flyer.
Becki A.
1 review
Love flying American! Recently flew to Orlando with 2 small kids and everyone was amazing! One of our kiddos started to get a little restless toward the end and the super fantastic flight attendant checked on us and offered help and snacks. Love the screens on the back of the seats and the movie selections were awesome! Everyone found something to watch!  American Airlines Airline Company
Ashley D.
8 reviews
Globetrotter Expert Level 1
My flight to California and then back to NY was very smooth and good! The movies are awesome and the food was very good too. I sat in economy and in the middle seat for a long flight and it was very comfortable.
Mikas l.
56 reviews
Globetrotter Expert Level 1
Always loved AA, however since they changed their business class, they seemed to have added more seats so I felt very cramped, which is strange for a business class on international travel. Still would recommend
Stella M.
San Jose, CA
87 reviews
Globetrotter Expert Level 1
Every single experience I've had has been horrible and makes me never ever want to fly them again. Yet somehow I end up on business bookings with them and have nothing but misery and rudeness to look forward to.
Melanie D.
45 reviews
This is literally the worst airline you could possibly fly. My MIL was late for my daughters first birthday because they didn’t have a crew ready to fly out the plane. So it was delayed like 3 hours. RIDICULOUS.
Amy B.
Roseville, MI
25 reviews
Globetrotter Expert Level 1
I was happy with the size of the seats and that TVs were in the head rests so you could watch free stuff, play games or pay for a movie to occupy your time. It was also nice to get complimentary pop and a snack.
Jocelyne M.
Huntingtn Bch, CA
11 reviews
One of the more expensive airlines, but it’s better service, swankier planes and an overall better flying experience. If you like reserved seating (cause first come first serve seating sucks) , in-flight movies, WiFi, and good this is your airline.

Main setback? You have to pay for your luggage if it’s more than a carry-on. To me, travel also includes luggage. American Airlines Airline Company
Lela P.
159 reviews
Globetrotter Expert Level 1
The Airline that was once at the top of its category has fallen far, far behind. I never have a good experience on AA flights anymore. Everything is outdated, dinner used to be complimentary on Int. Flights but not anymore.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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