American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,988 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19988)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Victoria N.
Americus, GA
89 reviews
I took my first flights ever with American Airlines, they had the cheapest flights. On domestic, they make sure you have delicious pretzels and plenty of drinks for the trip! The flight attendants are always so polite and take care of your needs.

On international, i dont mind being in coach. They provide you with meals depending on the length and time, snacks, drinks, a pillow and blanket. The one I was on was very modern and nice. It had comfy seats and a video screen. I watched Deadpool and there were games and music too. They also give you new, free headphones. They aren't great quality but good enough for flight.

I would recommend! Make sure to sign up to get miles so you can be rewarded.
Erica B.
N Riverside, IL
84 reviews
This airline is great for the price you pay. It isn't the fanciest but I never leave the airport upset with them. The customer service is awesome. I only fly a couple times a year but I will always choose AA!
Ariel S.
Elk Grove Vlg, IL
66 reviews
Always had a pleasant experience flying with this airline. Flights were ontime and plane was clean. Flight attendants were attentive and friendly. I don't fly very often but I have always had a good experience
Faith S.
Phoenix, AZ
75 reviews
I have never had any problems, and I feel like AA treats you better than other airline companies. I'm not a fan of paying to upgrade your seat in the general cabin.
Lisa D.
Edinburg, TX
31 reviews
American Airlines is ok feel like it's very expensive compares to other airlines and charge extra for everything. Customer service is great though compares others I've flown with. I fly at least twice a year. 
Takeyon G.
2 reviews
I love this company. Flown on their planes basically my whole life. There are many pros but the cons fall with them cancelling many destination routes. The costumer service is great and I always feel welcomed. 
Jackie S.
Casa Grande, AZ
165 reviews
Good airline, no issues with it. It's good to always compare rates, pros and cons. It one to consider if you are looking for a good and reasonable airline to purchase a flight. I would recommend this airline.
Victoria K.
Punta Gorda, FL
94 reviews
Globetrotter Expert Level 1
I’ve always enjoyed flying American. I’ve never had any major issues at all. Service has always been pleasant on the plane and off. And tickets prices are always competitive with all the other major airlines.
Valerie L.
Collegeville, PA
268 reviews
American is expensive but the most reliable and good service airline I have used. I feel safe and generally comfortable on their planes for when I fly middle class. My family uses American as often as possible
Crystal R.
Arvada, CO
168 reviews
Globetrotter Expert Level 2
I have had better luck with jet blue. Most of my experience with this company has not been the best. However I know many workers that work hard here. But I haven't had good flight experiences myself with them.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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