American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,975 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19975)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Julianna M.
State College, PA
12 reviews
I've flown on American Airlines many times and am a AAdvantage member and have an AAdvantage credit card. I have been fairly pleased with their rewards program and customer service / flight for the cost. 
Cindy D.
Madisonville, TN
69 reviews
I just started flying with American Airlines this past year and I was not entirely impressed but it will do for the prices. The seats are ok on comfort and leg room but I was not happy with the lack of video entertainment for my long flight of over 5 hours recently. I had my laptop and could have purchased the entertainment package but there was no way to keep it charged long enough but to possibly watch one movie and then the rest of the trip would have been wasted money on the option. They really need some seat back screens and free satellite shows at least. The high price of flying should come with at least a little bit of a perk such as something to keep one from getting bored on the flight.
Lisa S.
Glen Cove, NY
32 reviews
Recently traveled with AA and had a horrible experience! My flight was delayed and the representative assisting me was very rude. Very disappointed in my experience and definitely don't recommend this airline
Madeleine P.
Tuscaloosa, AL
106 reviews
American Airlines is decent. I'm not a big traveler, but I did use this service when I was going on college tours out of state. As far as customer service goes, I wasn't the one arranging the flights so I couldn't tell y'all. However, the digital check-in stations are extremely confusing, especially for older people. It's especially frustrating when they break and you have a plane to catch. In addition, when I was coming back from my trip, our plane was delayed an hour and a half after landing on the tarmac. They didn't keep us updated, or apologize. Instead, they just charged us for the wifi. By the way, the paying for wifi is ridiculous and y'all need to stop charging everything. What happened to complimentary things?
Nikki F.
Spokane, WA
99 reviews
I wish I could give this airline 0 stars. But unfortunately I can't. I've never had a good experience with them. their representatives and flight attendants are extremely rude and do not care at all about you.
Victoria N.
Americus, GA
89 reviews
I took my first flights ever with American Airlines, they had the cheapest flights. On domestic, they make sure you have delicious pretzels and plenty of drinks for the trip! The flight attendants are always so polite and take care of your needs.

On international, i dont mind being in coach. They provide you with meals depending on the length and time, snacks, drinks, a pillow and blanket. The one I was on was very modern and nice. It had comfy seats and a video screen. I watched Deadpool and there were games and music too. They also give you new, free headphones. They aren't great quality but good enough for flight.

I would recommend! Make sure to sign up to get miles so you can be rewarded.
Ariel S.
Elk Grove Vlg, IL
66 reviews
Always had a pleasant experience flying with this airline. Flights were ontime and plane was clean. Flight attendants were attentive and friendly. I don't fly very often but I have always had a good experience
Shalini S.
Kissimmee, FL
137 reviews
Globetrotter Expert Level 1
I've only flown on American Airlines on international flights. Not a fan of flying but I never had an issue and usually a very peaceful flight. Will book them again if the price is right and I would recommend them.
Nicole D.
23 reviews
Globetrotter Expert Level 1
This pretty good seat and fly good on time! Free drink and snacks I love it and excited to go somewhere but cons sometimes delay with weather or something else but it's good thing let's us know what's going on
Meredith M.
36 reviews
This is an airline my family and I use a lot for travel and we have had only good experiences. They have a pretty nice rewards program if you accumulate enough miles. I would recommend this airline to anyone.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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