American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,615)
Q&A (71)
Media (88)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
alexis l.
Torrance, CA
100 reviews
american airlines is a really good airline. they aren't super boujee and nice but they alright. we use them once a month, most flights are on time and they have tvs but the people that work there aren't as friendly
Desirae D.
8 reviews
One of the best airlines out there! I'm so happy that I've flown with them! Affordable prices and good services! It's everything you could ask for! The best part about the airline is that they have wonderful staff that are always willing to help you out! I would definitely recommend this airline!
Jasmine M.
Brookfield, WI
30 reviews
Great customer service and pleasant experiences. The planes are usually spacious and extremely clean. Although you have to pay for bags, you are always guaranteed assigned seats and it's not first come first serve.
Courtney P.
Oswego, NY
4 reviews
I’ve flown AA 4 different times, domestically and internationally. There were delays and problems with the planes every time I flew, however the staff was kind and attentive and the planes were clean and spacious.
Payton W.
278 reviews
Globetrotter Expert Level 1
American Airlines is a nice simple airline for any normal regular family. The customer service was pretty good. there is nothing that really stood out as super good or super bad. I am pretty satisfied overall I guess.
Andrea H.
7 reviews
Globetrotter Expert Level 1
I went all the day to Ireland on this amazing airline. The seats are super comfortable and specious. They gave us 2 meals and snacks in between. It was an 8 hour flight and you never starve!! Definitely will use this airline more!
Anna O.
49 reviews
They offer you complimentary in flight movies and sodas that other companies charge for but the service is the pits. Cranky over worked and understaffed flight crews and airport personnel who can't help you with anything.
Emani J.
3 reviews
Generally overall a good experience with American. However, their flight attendants are not as friendly as other airlines that I have flown with. Also, the flights I've taken with American did not have pilots that communicated with passengers about flight announcements and things of that nature.
Jazmin C.
99 reviews
Amazing company! Good service! Totally recommend this company to travel with! Super good! Really comfortable. You feel safe all the time. Always on time!! They don’t make you regret picking them! Love this company!
Kat S.
Tarpon Springs
132 reviews
American Airlines are a great airline company because they were always conscientious when it came to passengers upon any flights I’ve been on. I haven’t used it much as I don’t travel often. I would recommend them.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?
Marissa V.
197 reviews
When is the best time to fly?

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