American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,926 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19926)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Katie P.
20 reviews
I have no complaints about American Airlines.  They offer decently priced fares.  I had to book a last minute flight with them after my flight with a different airline was cancelled.  My flight left on time and arrived early.  The plane was clean and the staff was nice.
Madeline R.
Mission Viejo, CA
98 reviews
I love American Airlines because they are very organized and their partnerships with other airlines ensures good customer service in case of cancellations. My experiences with them have been nothing but pleasant.
Magan C.
Marietta, GA
276 reviews
Globetrotter Expert Level 2
American is probably my #3 in airlines. There is nothing special other than the airplane gets you wjere ypu need to go! The seats are small but of you ask for the emergency seat then tou get a little more room.
Lindsay B.
N Charleston, SC
61 reviews
I’ve never had serious problems with airlines myself. Not personally. But I’ve know American to treat passengers poorly, to lose or break luggage/belongings, and to just overall not conduct business properly. I won’t take chances.
Brandie T.
Davenport, FL
8 reviews
American Airlines would probably rate third on my overall airline rating. The best thing about them is the options that they have for destinations around the United States. Worst is probably their price/service
Johanna C.
Los Angeles
4 reviews
Took American Airlines to Paris from LAX and it was my first time ever on an airplane. The staff were so friendly and helped me feel comfortable. The area was clean and we had our choice of movies or music.
🌺Analicia🌺 N.
Tempe, AZ
688 reviews
Globetrotter Expert Level 2
I work for American so I may be a little bias but I love our airline we have so many routes and with the upgrades being done to our airplanes and our merge it is just getting better and expanding

"Going for great"😊
hayley n.
10 reviews
Globetrotter Expert Level 1
Thank you American Airlines for helping me enjoy my trip! Second time flying and it was all worth it. I definitely recommend this airline to anyone looking for a comfortable airline. Staff was amazing and made the 5 hour trip way easier. I continue to fly with American Airlines for my trips. 
Rachel P.
Bakersfield, CA
100 reviews
Globetrotter Expert Level 1
We fly this airline all the time. There are often delays, and there are a ton of fees. I will say however, American Airlines is definitely one of the more comfortable airlines. So in some ways you get what you pay for.
Alicia R.
Fresno, CA
48 reviews
I flew with them when vacationing to Puerto Rico, on the way back our flights were back to back and they didn't have chargers so half the plane couldn't contact family because our phones were dead when we got off
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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