American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,585)
Q&A (71)
Media (88)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Kelly C.
Lititz, PA
9 reviews
Great service and have never had problems with the airline. I like there rewards system and the great deals they have. I have never lost my bag or had a cancellation with them. I really like this airline more than others.
Katie P.
31 reviews
Average airline. Crappy food, cramped, frequently departing late. Really I’ve noticed no difference between this and every other domestic airline I’ve flown. If it was cheaper, I’d choose this airline, but otherwise.. eh.
Kanisha L.
217 reviews
Globetrotter Expert Level 1
This is one of my favorite airlines to fly. They always have the best customer service. I would recommend them to everyone and always be a repeat customer. The customer service is awesome and airlines is worth your money.
Shantel C.
Brooklyn, NY
51 reviews
American Airlines was the best affordable rate when I was purchasing a ticket but the seats weren't as comfy because the neighbor next to me practically fought me for the armrest but other than that the flight went okay and I noticed while flying with American Airlines that my luggage got destroyed but the airline did offer to fix it and bring it to my hotel before the end of my trip so this was a plus and a benefit for me
Gabriela C.
leesburg VA 252 Elia CT SE
354 reviews
Globetrotter Expert Level 1
Hi all right with you? I would love to share this because I really like this product. in addition to being of great quality he surprised me with effectiveness. I never love the products of this brand and I am very happy to always have a great result. I'm loving every thing. My friends are also loving it.
On my way to Chicago from Florida was an amazing trip with them. I would love to make this my main airline for every destination in my future travels. The plain has very comfortable seats, very spacious, and last but not least advanced technology with modern entertainment . You can choose from various things to do from listening to music, to watching a movie or a TV show of your choice!! Well entertained and occupied through out the whole flight!! Definitely will fly with you guys again when I get the chance, and of course I Will recommend it to my friends and family!
Jenna Y.
Kenosha, WI
54 reviews
Recently had an unfavorable experience with American where my flight was delayed 8 times. Traveling with two young children, I wanted clarification on the situation and did not get that from the managing gate attendants.
Andrea E.
29 reviews
Globetrotter Expert Level 1
Your average Joe. AA doesn’t go above and beyond in anything in particular but is great for on budget families looking for something middle class. This is weird, but I also love their pre-flight video with instructions.
Maddie M.
Mount Laurel, NJ
193 reviews
American Airlines is a great company! Their staff is amazing and the planes are always so clean! I’m not a frequent traveler but whenever I do travel I prefer to use American! I’m always satisfied with their hospitality!
Ale M.
Carle Place, NY
26 reviews
Globetrotter Expert Level 1
This is my favorite airline so far
I love the food, the movie content and the customer service
My only complain is that when traveling with my baby, they didn’t offer a comfortable seat with leg room and I didn’t even have space for my carry on
It was a though flight because I was holding my baby all the time in my arms
Now I Know that for next time I can ask for a seat with leg room and something like a crib for my baby
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?
Marissa V.
197 reviews
When is the best time to fly?

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