American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,940 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19940)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Javey S.
Phoenix, AZ
6 reviews
American Airlines always has the cheapest rates and bomb seating. Their crew is very welcoming and friendly. I travel once or twice a year and they’re always my go to airline. I would reccomend this over all airlines.
Tatianna P.
9 reviews
This is a pretty good airline company; not my favorite but not the worst either. The only thing I don't like is the service at times some flight attendants could be a bit rude but other than that my flight was alright.
Robyn O.
New York, NY
25 reviews
Free headphones and free movies! I can get behind that! The food is expensive obviously, but all in all good service. I did deal with one slightly rude male flight attendant recently, but he doesn't represent everyone.
Katherine M.
San Diego, CA
149 reviews
Globetrotter Expert Level 1
Great loyalty program and rewards as well as customer service! I like that they cater to the Armed forces members. Also, the planes are pretty comfortable and almost never had issues with delays or anything like that.
natasha c.
Hialeah, FL
73 reviews
I think this airline is all hype, I don't think its the greatest. For being a legacy carrier and their ticket prices being so high up, i would expect at least a TV in front of every seat, so i was very disappointed that this was the "american airlines experience" and as I'm walking through the American Airlines terminals at the airport, I do tend to notice that their flights are usually almost always delayed, usually by 15-30 minutes so I don't get affected, but I just find it odd. They're going through a lot right now, one of their flights just caught on fire in ORD. but regardless of all this, I have a lot of respect and love for this company. their uniforms are impeccable, their customers service is usually flawless. Since they are a huge airline, they have a lot of flights a day to many different destinations at different types. I like having this variety.
If it was any other airline i'd give it 5 stars, but as a legacy, i just expect more.
Caitlyn G.
Clifton Park, NY
82 reviews
My experiences with AA have always been positive. I have rarely been delayed and when I was the customer service rep did a good job getting me into another flight so I wouldn't miss my connection. Overall I was satisfied.
Kara F.
76 reviews
Globetrotter Expert Level 1
This air kind was amazing it was so nice and relaxin and comfortable my favorite part was taking off smoothly I likes the service n I use it once a year about yeah and yes I was very satisfied with this airline service
Sandy A.
N Hollywood, CA
56 reviews
It's a very good airlines but it's very expensive. If you have the money for it go ahead. The cons are that the seats are a little tight. My favorite part has to be the food and the drinks but you have to purchase the food.
Alicia R.
San Diego, CA
51 reviews
we use them because we have a rewards credit card, so get free luggage and priority boarding. Never had a flight delayed or had to miss, so no complaints. Customer service is always good, but never above and beyond
Pily V.
Wdm, IA
35 reviews
I usually have good experiences with american. The only issue the las few trips was flights being delay and not getting my luggage the same day. Besides that, i have no complaints. Good rates and user friendly website
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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