American Airlines Airline Company

BY AMERICAN AIRLINES #4 in Airlines

3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%
(20,405)

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,405)
Q&A (71)
Media (87)
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REVIEWS
PRODUCT HIGHLIGHTS
  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
snigdha p.
Plymouth, MN
17 reviews
I love American Airlines. I've never had a bad experience with them, they offer snacks even on shorter flights I believe, and their flights have movie screens which is something I absolutely love. Super satisfied overall
Ashlee H.
Homestead, FL
157 reviews
Globetrotter Expert Level 1
Nothing bad to say about American airlines but I like flying out of small airports b cause it's quicker and much cheaper and AA doesn't offer service out of most airports I use
Chelsea W.
COLUMBUS, OH
92 reviews
I've spent a lot of travel time in the US on American Airlines flights. There planes are a little outdated, but for the most part I've had good experiences on my flights.
Brittany R.
Philadelphia, PA
63 reviews
Globetrotter Expert Level 1
I like flying American Airlines because I know that I can always find a good deal. Customer service is great and throughout the flight they always update you on the status of the flight. I would absolutely recommend AA.
Jay M.
36 reviews
I really like this airline, I love their selection of movies and the good connection of on air wifi that they have. During holidays it gets crowded, but what airline doesn't. Regardless, they give good customer service.
Liz G.
50 reviews
American Airlines i always a great option! With routes nationally and internationally, you can’t go wrong! They had great service, great crew, were fun, safe, and efficient. I would recommend this airline to anyone that is traveling via aircraft.
Jessica B.
Staten Island, NY
45 reviews
never had a problem with aa! Excellent customer service! I fly with them about 3-5 times a year and never have complained. Employees always try to Hellas much as they can since I travel with a baby. 10/10 would recommend 
Nazila S.
37 reviews
Generally a positive experience, although they have started an irritating trend of boarding early so luggage compartments get taken up early by people with lower boarding numbers so others are forced to check their bags
Armastis K.
Lowell, MA
54 reviews
Globetrotter Expert Level 1
I used American Airlines Airline Company for a long time. I was an AAdvantage member, and was racking up the points. My experiences were never great - they were just good enough. Nothing terrible happened, but I never felt like it was ever a spectacular experience. Canceling a flight to California changed everything for the worst.

I understand company policies, and you do agree to those policies anytime you do business. That doesn't change the fact that those policies can be awful.

I had an injury that prevented me from flying. I had no choice but to cancel the flight. AA gave me the run-around for hours over the phone. Ultimately, they charged me hundreds of dollars to cancel a flight, after different people gave me different answers about cancelations due to medical conditions. This is speculation, but I bet they had overbooked that flight anyway.

Now I pay more to fly with competitors everytime. At least American Airlines got their cancelation fee.
Vanessa L.
East Elmhurst, NY
13 reviews
When i traveled to Miami, Florida i flew using Anerican Airlines it was a good flight overall i was just really cold on the flight. The flight attendants were friendly and attentive to everyone. I recommend AA to anyone.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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