American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,925 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19925)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Rachel B.
2 reviews
I love America Airlines! I always fly with them. I recently flew another airline and was not impressed. American always give you complementary snack/drinks and all the workers are very nice! Definitely would recommend!
Jennifer M.
16 reviews
It’s fine. I don’t usually fly AA but occasionally I end up doing so, and I’ve had a fine experience. Nothing to really write home about, but no major tragedies or inconveniences either. Got me from point a to point b.
Very nice plane and people. I was hesitant when picking an airline Because you just never know.. they had very nice customer service and made me feel comfortable. I would definitely travel with them in the near future
Katie B.
Glen Allen, VA
40 reviews
I would always use this airline to fly from Richmond to Orlando and I just don’t remember anything spectacular from it. It’s a good airline in that it’s clean and the people are nice. There weren’t TV’s or great food.
Carolina A.
Alexandria , VA
40 reviews
I missed my flight from Miami back to DC this summer and they were SO understanding. The guy who helped me seemed genuinely worried and did everything he could to get me a flight out the next day. They were able to give me the flight change with no fee as well, which was awesome. There was a pretty big delay the next day which was a bit inconvenient, but their customer service the day prior more than made up for it.
Stephanie P.
Hesperia, CA
76 reviews
I loved this bigger airline, airplane. Great customer service great food selection. I use it once or twice a year. Very comfortable seats and also has good entertainment. I am satisfied every time I use their airline.
Vanessa G.
Chicago, IL
37 reviews
I am also an AAdvantage card holder, which may also tell you something. If I could give this carrier less stars, I would. Truly, it has become evident to me, that this company cares about money first, and hardly cares about its passengers at all—despite the fact they are the ones forking over their hard earned cash. Suffice to say I have had enough awful experiences on this airline and I don’t care to have any more.
Rachel M.
New York, NY
342 reviews
Not a huge fan of AA. Their prices are never the cheapest, the service is mediocre, and the seats are exceptionally small unless you upgrade. They charge you for every step of the processing, even choosinging your seat.
Jasmine C.
22 reviews
When I need a fast, cheap flight, not necessarily worried about the quality of my flight experience, I go to American Airlines. I’ve always had an ok experience when it comes to check in, customer experience, flight routes, etc. Never anything that amazes me, but they get the job done nonetheless.
Delia F.
Rancho Cordova, CA
32 reviews
Never know what to expect with this airline. Sometimes the experience is very typical and good. Other times the experience is awful. It varies across international and trips abroad. However, with the pricing you can’t really expect more.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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