American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,988 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19988)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Emma M.
5 reviews
Amazing company, thorough branding; truly the epitome of professionalism and sophistication in the world of commercial aviation. In a customer service oriented company staffed by over 125,00 employees and the opportunity to travel to over 300 destinations, American Airlines is truly in its own tier of market. No other commercial airline can compare to this outstanding company!
Tesera A.
Brooklyn, NY
117 reviews
Globetrotter Expert Level 1
Had one of the strangest baggage loss experiences with American Airlines, friend and I went to Miami for 5 days from
New York City with a layover in Philadelphia. My luggage made it to Miami, hers ended up in Boston. We were told her luggage would arrive that night, it didn’t. She called in the morning, her luggage had been sent to Paris, France. She called back later and it had been sent to Toulouse, France. She got her luggage on day 4 of 5 and only a $250 compensation.
lucia f.
29 reviews
ONE OF THE BEST AIRLINES BY FAR ! This airline is amazing in more ways than one. The people there are so nice and considerate. They seats are comfy and can recline. The screens for movies and such have so many things to pick from, if you’re on a long flight, you definitely won’t get bored. I feel safe in the airplane, and that if anything were to happen I would be fine. Recommend to Anyone who needs an airline whether you’re flying by yourself or with a big family.
Nicole H.
Sn Bernrdno, CA
74 reviews
Globetrotter Expert Level 1
Worst airline ever. 4 flights on American is what it took to get to and from our destination and all 4 of them were hell: rude staff on and off board, defective seatbelt, plane in bad condition, hassles everywhere, making me check my bag even though I took it as a carryon on one of their flights less than an hour ago. Ridiculous. NEVER again. Not even if they paid me.
Cryssy C.
Tampa, FL
50 reviews
Globetrotter Expert Level 2
Absolutely horrible company. They damaged my brand new luggage and didn’t bother letting me know. They tried to act like it wasn’t from them but it was literally brand new and NOT cheap luggage. I bought it, packed it and check it in with no damage but when I got to my destination and pulled it off the belt it was torn.. BOTH suitcases!!! I brought it to customer service and they suggested I put tape over it and it would be fine. I would never fly with them again
Valeria V.
4 reviews
If I could rate 0 stars I would, AA is the WORST airline I have ever flown with. Their customer service sucks, their planes sucks (a flight to the US from europe was the same size as one internally, with no tvs, not even a shared tv, for 9 hrs! That is crazy! I have given them enough chances because they pretty much were my only choice going home for years, and now I choose everyone but them, I truly have had the worst experiences with them multiple times
Emily T.
50 reviews
Globetrotter Expert Level 1
I hate American Airlines. On my last flight, my flight was delayed due to haze even though other airlines were flying the same route with no issue. I almost missed my connection, and the woman at the check in counter was very unhelpful and didn’t know what she was doing. There were several other staff members standing around the check in area even though there was a huge line and only one person working the check in counter. I will never fly them again.
Nicole M.
Marysville, OH
27 reviews
The last flight I took was to San Diego but somehow they flew my bags to Phoenix instead! That was an ordeal. I've had a connecting flight in Charleston, SC 9 times in the past 3 years. 7 of those times I had to run full speed from one end of the airport to the other because of delays for mechanical issues mostly. 2 of the 7 times I missed my connecting flight. Those are ridiculous stats. They need to do a better job with scheduling and maintenance!
Sabrina E.
Glendale, NY
195 reviews
I don’t really like American Airlines. They don’t have free on flight WiFi like Delta and Jet Blue or TV sets. I wish they would give you a little but note since we pay so much. I definitely recommend Delta because it has been cheaper in my experience or even Jet Blue since they have everything you’ll need on flight even though it’s a bit more money. Plus I keep seeing American Airlines on the news for plane malfunctions so I’d keep that in consideration as well.
Diana R.
40 reviews
I was traveling for the first time by myself and my flight kept delaying. It was delayed twice before it was canceled and it would mean that I would miss my next flight. I called customer service and they were giving me a really hard time, but finally I got them to give me a straight shot flight the next morning. Took a day out of my trip however I was glad that they gave me a straight shot so I would not have to worry about missing another flight
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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