American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,895 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19895)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Karyn E.
9 reviews
Globetrotter Expert Level 1
Delta is my go-to but American is my second. The last flight I had with them was San Antonio to Madison. The flight attendants were friendly and the flight stayed pretty much on time. Plane was clean and loading efficient.
Ruth B.
11 reviews
Overall good service on my flight from Houston to Boston! Seats were clean and staff was friendly as well as attentive. Worst part was probably the Whiney baby in front of me, but that has absolutely nothing to do with AA!!
Jayy S.
Los Angeles, CA
87 reviews
They were ok the flight attendants weren't the nicest and the seats didn't really lean back everyone just seemed angry it was ok I don't really think I would fly with them again tho it was just not a good experience for me
Jackie S.
Fall River, MA
112 reviews
This airline is good bad and ugly. I'll start with the good. You can put flights on hold for 24 hours which is convenient. The actual airplane itself and staff are always very pleasant and prices are reasonable until you get to the bad and the ugly. Now the bad, it might not be the same price. The ugly: When you click on the flights they have a chance at jumping in price over double what you think it's going to be! Furthermore if you call them they will not honor the website price which is terrible. I think they should honor the price on their site or take down the flight if it's unavailable. Another thing they do is leave a flight that is unavailable up. I will say if you call them there is not a long wait time but their prices are VERY mis-leading!
Angela N.
77 reviews
Usually a very comfortable flight experience. Customer service is normally consistently friendly. There have been rare cases we've experienced bad stewardesses, but these are not very common. The planes are clean and safe.
Nichole H.
41 reviews
I have always had a great experience on American Airline flights! Leg room is alot better than other airlines in the economy cabin. Flight attendants are always respectful and go the extra mile to help and make the flight more comfortable!
Caroline F.
Rye Brook, NY
19 reviews
Globetrotter Expert Level 1
One of the best airlines, never had a problem with them. Good customer service, would recommend flying with them. Usually higher prices than other airlines but rather pay the price than having problems with other airlines.
Kayla C.
Corbin, KY
98 reviews
Globetrotter Expert Level 2
I fly them frequently with no issues. I don’t like their credit card/miles though. If you need a few more miles for a trip it is always cheaper to just pay for the flight instead of using miles. I never have an issue with them.
Isabella F.
Miami Lakes, FL
45 reviews
Globetrotter Expert Level 1
I used AA for a nonstop flight from LAX to MIA. Although it wasn't amazing it wasn't terrible. I just found it mediocre. Although the customer service was above average. I would recommend for short flights but nothing else.
Maria U.
Chicago, IL
87 reviews
Globetrotter Expert Level 1
Internacionalmente me encanta viajar con ustedes. Nacional (eeuu) son terribles. Mal servicio. No ofrecen ni un jugo. Muy mal para el precio de un pasaje con ustedes!
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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