American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,960 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19960)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
April B.
31 reviews
Globetrotter Expert Level 1
I have just had so many awful experiences with American airlines. Travel is never easy and there will be issues with any airline, but the things you can control like customer service and airline policy need to be re thought.
Elizabeth D.
Nashville, TN
206 reviews
Wish they had better snacks. The airplanes are normally freezing but my last flight they had really good service but a terrible landing. I normally try other airlines since they seem to be cheaper. Overall it’s a good option.
Caitlin B.
Atlanta, GA
194 reviews
Globetrotter Expert Level 1
American Airlines has been fine for me, but I rarely use it because it almost never has the cheapest flight options for me. There is nothing compelling about it that would make me pay more and choose it over another airline.
Kara S.
67 reviews
For a while American Airlines is what I was flying most as a young adult. It was usually cheaper. I guess you get what you pay for. I've been on a couple of flights where the pilot has scared me to death. Before we got on the plane, they told us they had issues with it as it was coming in so we were backed up because of that. We got a second plane and the second plane on the run way, the right engine wouldn't start. Most people are okay with knowing this information, however, people who have anxiety already on flights, this makes it worse. There was another experience with a flight attendant who was very rude to everyone prior to getting on the plane. It amazed me. For me, planes that run well and just being nice to others are very important over leg room, or snacks. Hopefully they can redeem themselves.
Toren E.
Greensboro , NC
97 reviews
Globetrotter Expert Level 1
I had a flight come up last minute and I was afraid that I wasn't gonna be able to find a flight I was able to find one with the appropriate times and also a great amount
Iris M.
26 reviews
I personally don't like American Airlines. I have flown a few times with them in the past and it was satisfactory until I used it last year to travel to Europe and it wasn't accommodating at all. Very disorganized and the the personnel wasn't very helpful. my seats were taken by a different passenger and I had to seat in a different seat from my husband and they stewards didn't do much to help in the situation. I literally had to argue over my seat with the passenger and let him know that it was my seat eventually I got to seat with my husband. I didn't like that I had to fight for my seat and I didn't receive any help whatsoever. If I can avoid flying with American Airlines it would be wonderful but If there's no other choice than I guess I have to deal with it and hope is not as bad as my last experience.
Miss M.
183 reviews
Globetrotter Expert Level 1
The flight I took was okay. There wasn't anything special about it, just a mode of transportation. I thought maybe they could have upgraded their seats and have better choice of entertainment but for the price I can't really complain.
Marissa M.
Rowlett, TX
7 reviews
This is one of the best airlines I have ever flown with. I have family that lives halfway across the country so I fly a lot. One time the plane had a tv on every seat.
Tammie W.
Stoughton, WI
21 reviews
My husband's mother who is dealing with the onset of memory problems needed help with a gate change at the ticket counter. My husband called ahead of time to make sure they had someone available to direct her to the correct gate. Remember what I said, onset of memory problems, not full blown dementia. She just needed someone to tell her which gate. The customer service rep that waited on him was rude, kept telling him she needed a wheelchair and was basically trying to cut him off the entire conversation. When she thought he hung up the phone, she was heard in the background saying: "AMERICAN AIRLINES, OTHERWISE KNOWN AS THE BABYSITTER AIRLINES".. It has been reported but, this has been enough for me to avoid this airline like the plague. I hope that horrible woman has her bad juju returned to her in spades. To top it off, what a way to represent the United States!!! My mother in law is from overseas, she did not need this flippant, cruel backlash for just asking for a help.
Taylor R.
Taylors, SC
79 reviews
They have great customer service! The people ( including the pilot) were super friendly and seemed to enjoy their job and meeting the new people boarding the plane
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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