American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,987 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19987)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
rosanna m.
13 reviews
American Airlines absorbed the Honduran "Sahsa" airline.... Flights in and out are good but sometimes feel just too cramped for my taste. I think the airline should improve to match the growth in tourism to the Bay islands of Honduras.
McKensie B.
6 reviews
They got me where I needed to go safely. The airport I was at didn't have enough employees though and I was standing in line for 2 hours for a flight from Atlanta to Miami.
MacKenzie K.
Portland, OR
66 reviews
American Airlines is nice but I prefer other airlines to be honest.  It will get you there but there are quite a few less complimentary items and entertainment options.  The staff have always been kind to me so there are no complaints there!
Raven M.
273 reviews
Globetrotter Expert Level 1
Took American Airlines a few years back. Did not really have an engaging moment with flight attendants at any time. My seat looked neat and clean which is most important to me I was on for about two hours with a layover. It went pretty smooth
Audrey E.
Santa Monica, CA
46 reviews
For whatever reason, this is the airline I am most familiar with for traveling. Maybe the prices? I am always pleased with the customer service and feel the attendants are friendly and patient. Looking forward to my new flight with AA
Cedar hill , MO
177 reviews
I love American Airlines. The last flight I took to Boston was made so great by American Airlines. Everyone was so friendly the seats were very comfy they really do a great job at customer services. I would recommend this airline every time!
Takerra W.
Hamden, CT
66 reviews
Going back to school I took American Airlines and it wasn't the best experience, they booked my connecting flights too close and I almost kissed my flight. The plane was huge though, but overall I wouldn't like to fly through them ever again.
Amanda M.
West Fargo, ND
58 reviews
I've flown AA a few times from Shanghai to Fargo, with stops in LA and Chicago. The flight attendants from Shanghai to LA are always cranky and not helpful. I usually don't ask for much on a flight because I sleep so I don't get motion sick. I have missed meals before and the flight attendants have not bothered to let me know or are very helpful when I ask them to have a snack or drink after I've missed the meal.
I have also had a lost carry-on before! Instead of valet checking larger carry-ons, they ask you to check it to the final destination. I had my valuable and breakables in my carry-on and was really upset/disappointed when they asked me to check it to the final destination. Instead of sending it to Fargo (FAR) they sent it to Frankfurt (FRA). The only thing they did to compensate me was offer me a 50$ voucher. The make-up, electronics, and other things that I had to buy to replace the items in the bag until it got to me exceeded well over 150$
Overall, AA may be a couple hundred dollars cheaper than other airlines, but so is the service. I prefer other airlines.
Gabby G.
21 reviews
My favorite airline! Great experience and great customer service in all aspects, my favorite part is the flying part along with service. Below are the pros, some cons are wait time / luggage arrival but I’m satisfied with this airline
Shannon M.
6 reviews
American was just on and I would only recommend to people if it was a last resort because I've had a few challenging experiences with them. They've delayed and cancelled flights as well as losing my luggage on two different occasions.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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