American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,958 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19958)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Inga S.
106 reviews
Consider it as an average company. Staff more attentive if flying business class. Always clean. Food is average, overpriced as on any other airline. Sits are not comfortable for long flights, unless you r in business class
Shannon T.
Richardson, TX
268 reviews
Out of all the airlines I have flown with I have flown with American the absolute most! I love how easy it is to fly with them. They are always on time and you don’t have to worry about hours of delays. I highly recommend!
chic c.
El paso, TX
75 reviews
I wish I could leave them Half a star. Flights get delayed very often and I had a bad experience flying back from Mexico the sea I had purchased had been all thrown up on in the assistance didn’t bother to clean it up instead we got rerouted and I had to withstand the smell for a long period of time. I contacted the airlines file the complaint but they gave me a credit which expired and could not be extended so I was basically at a loss of $280.
Brianna L.
1 review
Overall experience is fine. Staff has been courteous, flights mostly in time. Their new class if "basic economy" is pretty lame though - no bags in the overhead bin, board very very last, no seat choices. All just to make it seem like they are affordable. And if you do accidentally book this class and then PAY to upgrad, it actually only upgrades your seat - still no overhead bags, you still board last. You are stuck in basic.
Madeleine A.
Charlotte, NC
73 reviews
As far as availability and quality of flight, American is one of the best. However, they are very expensive and they do tend to delay flights which is quite inconvenient. The times that i have had to deal with customer service, it has not been a good experience. I feel that tends to be the industry standard, but given all of the budget friendly options out there, American should be more concerned about their quality of service
Britt C.
11 reviews
Typically airline. Have had good luck with on time flights. Snacks and free drinks are always good. The Dasani sparkling lime is delicious. Not much choice for airlines where I live so regardless of the service I’m stuck.
Katie P.
31 reviews
Average airline. Crappy food, cramped, frequently departing late. Really I’ve noticed no difference between this and every other domestic airline I’ve flown. If it was cheaper, I’d choose this airline, but otherwise.. eh.
Kelly C.
7 reviews
Great service and have never had problems with the airline. I like there rewards system and the great deals they have. I have never lost my bag or had a cancellation with them. I really like this airline more than others.
Kari P.
4 reviews
I really like that I can fly direct from San Diego to Dallas and back thru American Airlines. I also love that they allow military on first. I fly American Airlines about 2-3 times a year. In general I would recommend it!
Shantel C.
Brooklyn, NY
51 reviews
American Airlines was the best affordable rate when I was purchasing a ticket but the seats weren't as comfy because the neighbor next to me practically fought me for the armrest but other than that the flight went okay and I noticed while flying with American Airlines that my luggage got destroyed but the airline did offer to fix it and bring it to my hotel before the end of my trip so this was a plus and a benefit for me
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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